Guangzhou Baicheng Digital Equipment Co., Ltd. is a distinguished manufacturer specializing in the research, production, sales, and service of cutting-edge digital printing equipment. Our innovative small-size UV flatbed printer is designed to cater to an array of applications including bags & cases printing, leather printing, custom gift processing, electronics products printing, toy printing, decorative process printing, and direct printing on hardware and plastic. This versatile machine has significantly advanced global printing standards. To achieve international excellence and set new industry benchmarks, we have assembled a team of top talents and integrated advanced technologies. The printer's sleek design is a masterpiece from a renowned Japanese design team, while Korea's top R&D experts contribute to its cutting-edge functionality. Utilizing leading domestic board card technology, we are committed to delivering the most stable and vibrant printing solutions, ensuring seamless and reliable production for our clients. Our mission is to offer world-class products, premier solutions, and exceptional after-sales service. Corporate Production Philosophy: Innovate with stability and grow with efficiency. Corporate Service Philosophy: Resolving customer issues is our foremost duty. Corporate Development Philosophy: Lead the printing industry trends and establish new standards.
Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. has been a stalwart in the digital printing industry for nearly two decades. Our dedication to excellence is proven through our extensive sales and after-sales support. Specializing in a diverse range of products, including UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers, we have cultivated a global presence in over 124 countries. Our extensive reach and a clientele of more than 3000 satisfied customers stand testament to our reliability. Moreover, as a Gold Supplier , we affirm our unwavering commitment to quality and customer satisfaction.
Q: How to pay? Can I use a credit card?
A: We cater to your convenience with multiple payment options. You can choose Ali Trade Assurance for added security, make credit card payments through Ali Trade Assurance, or opt for bank transfers, Telegraphic Transfer (T/T) payment, Western Union, and Money Gram. Each method is designed to ensure a smooth and secure transaction experience for you.
Q: How long can I receive the goods?
A: Upon confirmation of your payment, we promptly arrange delivery within 5-7 working days. The shipping duration varies by method: approximately 3-5 days by air and 7-40 days by sea, depending on your location. We always strive for timely and efficient delivery to meet your needs.
Q: How to receive my order? Is it safe during shipping?
A: Your order's safety during transit is our priority. We manage shipping through reliable sea freight or international express couriers like DHL, FedEx, TNT, and UPS. To safeguard your goods, we include insurance, ensuring secure delivery from our facility to your doorstep.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Post-shipment, we provide you with the Bill of Lading or a tracking number. This allows you to track your shipment in real-time via your phone or computer, keeping you informed about your order's status throughout its journey.
Q: How about the machine installation if I don't know how to install?
A: We ensure smooth installation through comprehensive support. We can dispatch an English-speaking engineer to your site for hands-on installation and training. Alternatively, you are welcome to visit our factory for complimentary training. Additionally, we offer detailed installation manuals, instructional videos, and online support to ensure you can efficiently operate the machine.
Q: What is your Warranty Policy?
A: We provide a 1-year warranty on our products. Within this period, if any electronic components malfunction, we will send replacement parts at no cost and guide you through the installation. Beyond the warranty, we offer lifelong free technical support. While replacement parts are no longer complimentary post-warranty, we maintain high production standards at affordable prices. Our commitment extends to providing spare parts and various types of ink, including Eco Solvent, Solvent, UV, Pigment, and Sublimation, along with related advertising materials.
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