Nestled in the picturesque Panyu District of Guangzhou City, renowned for its seamless transportation and enchanting environment, Guangzhou Baicheng Digital Equipment Co., Ltd. stands as a beacon of expertise in the inkjet printing industry. Our specialization in digital inkjet printers is underscored by our extensive range of premier products, including UV flatbed printers, UV roll-to-roll printers, UV cylinder printers, solvent inkjet printers, eco-solvent inkjet printers, DTF printers, and DTG printers. With an unwavering commitment to innovation and excellence, we have significantly advanced global printing technologies, setting new industry benchmarks.
Aspiring to reach the zenith of international standards, we have seamlessly integrated world-class talent and state-of-the-art technology. Our machines are meticulously crafted by an elite Japanese design team, while our R&D efforts are led by Korea's top-tier experts. Collaborating with leading domestic board card companies, we are devoted to producing the most stable and vibrant printing equipment, ensuring seamless production for our customers. Our promise is to deliver unparalleled products, exceptional solutions, and outstanding after-sales service. Our corporate production philosophy centers on innovation and efficiency, while our service philosophy is dedicated to resolving customer issues. Our development philosophy is to pioneer industry trends and set new benchmarks.
Driving forward with relentless innovation, we are continually developing new products to meet diverse market needs. Equipped with marble platforms and infrared inspection technology, we meticulously ensure the highest product quality. Upholding the principle of mutual benefits, we have garnered an impeccable reputation among our clients through professional service, top-quality products, and competitive pricing. We extend a warm invitation to both domestic and international customers to join us in a collaborative pursuit of shared success.
Q: I'm not familiar with your company. How can I trust you?
A: At Guangzhou Baicheng Digital Equipment Co., Ltd, we pride ourselves on offering exemplary sales and after-sales services. With nearly two decades of industry experience, we specialize in high-quality UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Our sterling reputation spans 124 countries, supported by a robust customer base of over 3000 satisfied clients globally.
Q: What are the payment options? Can I use a credit card?
A: We provide a range of convenient payment methods, including Ali Trade Assurance, credit card payments via Ali Trade Assurance, bank transfers, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How soon can I expect to receive my order?
A: Upon receiving your deposit or full payment, we will expedite delivery within 5 to 7 working days. Depending on your location, shipping typically takes 3 to 5 days by air and 7 to 40 days by sea.
Q: What is the process of receiving my order? Is shipping safe?
A: Once you place an order, we coordinate shipping through sea freight or international express services such as DHL, FedEx, TNT, and UPS. Your goods are handled with exceptional care, and we also purchase insurance for added security.
Q: How can I obtain the tracking number for my shipment? How do I contact the carrier?
A: After dispatching your items, we provide you with the Bill of Lading or a tracking number. You can easily track your shipment online in real-time using your phone or computer.
Q: What if I don't know how to install the machine?
A: We offer comprehensive support for machine installation. Our expert engineers, fluent in English, can travel to your location to install the machine and provide thorough training. Alternatively, you can visit our factory for complimentary training. We also provide detailed installation manuals, instructional videos, and online support to ensure smooth operation of your machine.
Q: What is your Warranty Policy?
A: We offer a 1-year warranty on our products. Should any electronic parts fail within this period, we will supply replacement parts at no cost and assist with installation. After the warranty period, we continue to offer free technical support, though replacement parts will be chargeable. We are committed to providing lifelong after-sales service, maintaining high production standards, and offering competitive pricing. Moreover, we supply spare parts and various inks including Eco Solvent, solvent, UV, pigment, and sublimation inks, along with other advertising-related products.
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