Guangzhou Baicheng Digital Equipment Co., Ltd was established and is strategically located in the picturesque Panyu District of Guangzhou City, ensuring excellent transportation links. Our expertise lies in sophisticated digital inkjet printers, and we boast a wealth of experience in the inkjet printing industry. Our flagship products include UV flatbed printers, UV roll-to-roll printers, UV cylinder printers, solvent inkjet printers, eco-solvent inkjet printers, as well as DTF and DTG printers. Our contributions to the global printing industry are monumental, driving innovation and excellence.
To achieve an international benchmark and set new industry standards, we have recruited top-tier talent and integrated cutting-edge technology. Our machines' aesthetics are crafted by an esteemed Japanese design team, while Korea's elite R&D team spearheads our innovation. We partner with premier domestic board card companies to ensure unparalleled stability and vibrant outputs in our printing equipment, guaranteeing our customers' seamless production. We pledge to deliver world-class products, premium solutions, and unrivaled after-sales service. Our corporate production philosophy emphasizes 'Innovation in Stability, Development in Efficiency,' while our service philosophy revolves around 'Resolving Customer Issues as Our Duty.' In guiding printing trends, we are dedicated to setting new industry benchmarks.
Furthermore, we are committed to developing innovative products to cater to diverse needs. Our state-of-the-art marble platforms and infrared inspection equipment ensure stringent quality control. Upholding the business principle of mutual benefits, we have earned a sterling reputation for our professional services, high-quality products, and competitive pricing. We extend a warm invitation to customers both domestically and internationally to collaborate with us for shared success.
Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. has been a trusted name in the industry for nearly 20 years, providing comprehensive sales and after-sales services. Our extensive product line includes UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers.
Q: How can I pay? Can I use a credit card?
A: You have several convenient payment options, including Ali Trade Assurance, credit card (through Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram. This flexibility makes your purchase process smooth and hassle-free.
Q: How long will it take to receive my order?
A: Once we receive your deposit or full payment, we will arrange delivery within 5 to 7 working days. Shipping time varies: approximately 3 to 5 days by air, or 7 to 40 days by sea, depending on your country. This ensures timely and efficient delivery of your products.
Q: How will my order be shipped? Is it safe?
A: We offer secure shipping options by sea or international express delivery services such as DHL, FedEx, TNT, and UPS. To ensure your peace of mind, we also purchase insurance for your order, guaranteeing the safety and security of your goods during transit.
Q: How can I track my shipment? How do I contact the carrier?
A: Once your items are shipped, we will provide you with the Bill of Lading or a tracking number. This allows you to monitor your shipment in real-time online via your phone or computer, maintaining full visibility and control over your order's progress.
Q: What should I do if I don't know how to install the machine?
A: We offer several installation support options. Our English-speaking engineer can travel to your country for on-site installation and training. Alternatively, you can visit our factory for free training. We also provide detailed manuals, videos, and online support to ensure you can operate the machine confidently. We have extensive experience in helping our customers with installation.
Q: What is your Warranty Policy?
A: We offer a 1-year warranty on all our machines. If any electronic parts malfunction within this period, we will send you replacement parts for free and guide you through the installation. After the warranty expires, we continue to offer free technical support, though replacement parts will be charged. We are committed to providing lifelong after-sales service, ensuring your printer runs efficiently. Alongside our high-quality printers, we supply spare parts and a variety of inks (Eco Solvent, Solvent, UV, Pigment, Sublimation) and other printing materials relevant to the advertising field. Our focus is on maintaining high production standards and quality, even as we offer competitive pricing.
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