Guangzhou Baicheng Digital Equipment Co., Ltd, an industry pioneer established in Panyu District, Guangzhou City, thrives in a location known for its convenient transportation and picturesque environment. Specializing in cutting-edge digital inkjet printers, our company boasts extensive experience in the inkjet printing industry. Our impressive product lineup includes UV flatbed printers, UV roll-to-roll printers, UV cylinder printers, solvent inkjet printers, eco-solvent inkjet printers, as well as DTF and DTG printers. Our contributions to the global printing industry are significant and transformative.
To achieve international excellence and set new industry benchmarks, we have integrated top-tier talent and state-of-the-art technology. The machine's aesthetic design is crafted by a renowned Japanese team, while our research and development are led by Korea's finest experts. We partner with leading domestic board card companies to ensure unparalleled stability and vibrant printing performance. We are dedicated to supporting our customers with world-class products, top-tier solutions, and exceptional after-sales service. Our corporate tenets are: Innovation within stability, development through efficiency. Our service ethos: It is our responsibility to resolve our customers' challenges. Our development philosophy: Lead the printing industry trend and establish new benchmarks.
In our pursuit of innovation, we are committed to developing new products that cater to diverse requirements. Our company employs a marble platform and advanced infrared inspection equipment to rigorously control product quality. Upholding the principle of mutual benefit, we have earned a sterling reputation among our clientele for our professional services, high-quality products, and competitive pricing. We warmly invite customers from around the world to collaborate with us for shared success.
Q: I am not familiar with your company. How can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd is backed by a robust sales and after-sales service team. With nearly two decades in the market, we have been supplying UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers, amassing a vast client base of over 3000 satisfied customers across 124 countries.
Q: What payment methods do you accept? Can I pay with a credit card?
A: We offer various payment methods for your convenience, including Ali Trade Assurance, credit card payments via Ali Trade Assurance, bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: What is the delivery timeline for receiving my goods?
A: Once we receive your deposit or full payment, we will dispatch your order within 5-7 working days. Shipping duration varies based on the shipping method: approximately 3-5 days by air and 7-40 days by sea, depending on the destination country.
Q: How will my order be shipped, and is it safe during transit?
A: Upon placing an order, we arrange shipment either by sea or through renowned international express delivery services such as DHL, FedEx, TNT, and UPS. Rest assured, your goods will be safely handled. Additionally, we purchase insurance to cover your order, ensuring peace of mind.
Q: How can I obtain the shipment tracking number and contact the carrier?
A: After your items are shipped, we will provide you with the Bill of Lading or tracking number. You can track your shipment in real-time using your phone or computer.
Q: What if I don't know how to install the machine?
A: No worries! We can dispatch an English-speaking engineer to your location for machine installation and training. Alternatively, you are welcome to visit our factory for complimentary training. We also provide a detailed installation manual, video tutorials, and online support to ensure you can operate the machine efficiently. Our extensive experience in this area ensures seamless assistance.
Q: What is your Warranty Policy?
A: We offer a comprehensive 1-year warranty. During this period, if any electronic parts malfunction, we will provide replacement parts at no extra charge and assist you in replacing them. Post-warranty, we continue to offer free technical support, though replacement parts will be charged. Our commitment to quality extends to lifelong after-sales service as long as you use our printers. While affordability is key, we never compromise on quality, adhering to stringent production standards. Additionally, we supply spare parts and a variety of inks (Eco Solvent, Solvent, UV, Pigment, Sublimation) as well as other related products in the advertising field.
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