Guangzhou Baicheng Digital Equipment Co., Ltd. is nestled in the enchanting Panyu District of Guangzhou City, celebrated for its excellent transportation links and captivating environment. As a specialist in digital inkjet printers, our company brings a wealth of expertise to the inkjet printing arena. Our distinguished product lineup includes UV flatbed printers, UV roll-to-roll printers, UV cylinder printers, solvent inkjet printers, eco-solvent inkjet printers, as well as cutting-edge DTF and DTG printers. With unwavering dedication, we have been at the forefront of advancing global printing technologies.
To reach the zenith of international standards and establish new industry paradigms, we have harnessed elite talent and state-of-the-art technology. Our machine designs are the brainchild of an illustrious Japanese design team, while our research and development are led by Korea's top experts. By collaborating with leading domestic board card companies, we are committed to delivering the most stable and vibrant printing equipment, ensuring seamless operations for our customers. We promise to provide world-class products, premier solutions, and unparalleled after-sales service. Our corporate production philosophy is rooted in innovation and efficiency, while our service philosophy is dedicated to resolving customer issues. Our development philosophy aspires to lead industry trends and set new benchmarks.
Moreover, we are proactively innovating new products to meet diverse needs. Our company employs a marble platform and infrared inspection equipment to ensure meticulous product quality control. Adhering to the principle of mutual benefits, we have garnered an outstanding reputation among our clients through our professional services, superior products, and competitive pricing. We warmly welcome both domestic and international customers to collaborate with us for shared success.
Q: I'm not familiar with your company. How can I trust you?
A: At Guangzhou Baicheng Digital Equipment Co., Ltd, we take pride in our extensive sales and after-sales services. For nearly 20 years, we've been providing top-tier UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Our reputation extends across 124 countries, with a solid customer base exceeding 3000 worldwide.
Q: What are the payment options? Can I use a credit card?
A: We offer a variety of payment methods for your convenience: Ali Trade Assurance, credit card payments (via Ali Trade Assurance), bank transfers, Telegraphic Transfer (T/T) payments, Western Union, and Money Gram.
Q: How soon can I expect to receive my order?
A: Once we receive your deposit or full payment, we will arrange delivery within 5 to 7 working days. Shipping typically takes 3 to 5 days by air and 7 to 40 days by sea, depending on your location.
Q: What is the process of receiving my order? Is shipping safe?
A: After placing an order with us, we will organize shipping via sea or international express services like DHL, FedEx, TNT, and UPS. Rest assured, your goods will be handled with utmost care. Additionally, we purchase insurance for added security.
Q: How can I obtain the tracking number for my shipment? How do I contact the carrier?
A: After shipping your items, we will provide you with the Bill of Lading or a tracking number. You can then track your shipment online in real-time using your phone or computer.
Q: What if I don't know how to install the machine?
A: We offer comprehensive support for machine installation. Our skilled engineers, proficient in English, can travel to your country to install the machine and provide training. Alternatively, you are welcome to visit our factory for free training. We also provide installation manuals, videos, and online support to ensure you can operate the machine efficiently.
Q: What is your Warranty Policy?
A: We offer a 1-year warranty on our products. If any electronic parts fail within this period, we will provide replacement parts at no cost and assist with their installation. Even after the warranty expires, we continue to offer free technical support. While replacement parts will no longer be free post-warranty, we ensure lifelong after-sales service. Our commitment to quality remains steadfast, and we adhere to high production standards while maintaining affordable prices. Additionally, we supply spare parts and various inks including Eco Solvent, solvent, UV, pigment, and sublimation inks, alongside other advertising-related products.
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