Q: I don't know your company well, how can I trust you?
A: With nearly two decades of distinguished expertise, Guangzhou Baicheng Digital Equipment Co., Ltd. stands at the forefront of the digital printing industry. We specialize in UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers, servicing over 124 countries and winning the loyalty of more than 3000 clients worldwide. This extensive experience and wide-reaching customer satisfaction ensure you can place your trust in us with absolute confidence.
Q: How to pay? Can I use credit card?
A: We cater to various payment preferences to ensure your convenience. You can choose from Ali Trade Assurance, credit card payments via Ali Trade Assurance, bank transfers, Telegraphic Transfers (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: Once we receive your deposit or full payment, we commit to shipping your order within 5 to 7 working days. Depending on your location, delivery can be expected within 3 to 5 days by air or 7 to 40 days by sea.
Q: How to receive my order? Is it safe during shipping?
A: After placing your order, we ensure a meticulous shipping process via sea or leading international express companies like DHL, FedEx, TNT, and UPS. To guarantee the utmost safety of your goods, we purchase additional insurance, offering you peace of mind throughout the shipping journey.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Once your items are shipped, we will provide you with the Bill of Lading or tracking number. This enables you to monitor your shipment in real-time through your phone or computer, keeping you informed every step of the way.
Q: How about the machine installation if I don't know how to install?
A: We offer extensive installation support tailored to your needs. Our skilled, English-speaking engineers can travel to your location for hands-on installation and training. Alternatively, you can visit our factory for free training sessions. Additionally, we provide detailed manuals, video tutorials, and online assistance to ensure you can smoothly operate the machine.
Q: What is Warranty Policy?
A: Our products come with a 1-year warranty, during which we will replace any faulty electronic parts at no cost and assist with their installation. Post-warranty, we continue to offer free technical support, although replacement parts will be chargeable. We are committed to providing lifelong after-sales service. Beyond our printers, we supply spare parts and a wide array of high-quality inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, along with various printing materials pertinent to the advertising industry.
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