Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. boasts nearly two decades of unrivaled expertise in selling and servicing UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. With a trusted customer base spanning over 124 countries and more than 3000 satisfied clients worldwide, you can place your trust and confidence in our exceptional services.
Q: How to pay? Can I use credit card?
A: We offer a variety of payment methods to suit your convenience: Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram, ensuring a seamless transaction process.
Q: How long can I receive the goods?
A: Upon receiving your deposit or full payment, we commit to dispatching your order within 5 to 7 working days. Delivery can be expected within 3 to 5 days by air or 7 to 40 days by sea, depending on your geographical location.
Q: How to receive my order? Is it safe during shipping?
A: After placing your order, we meticulously arrange shipment either by sea or through international couriers such as DHL, FedEx, TNT, or UPS. We prioritize the utmost safety for your goods and purchase insurance as an additional safeguard, ensuring peace of mind throughout the shipping process.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Once your items are shipped, we promptly provide you with the Bill of Lading or tracking number, allowing you to monitor your shipment in real-time using your phone or computer.
Q: How about the machine installation if I don't know how to install?
A: We offer comprehensive installation support tailored to your needs. Our expert English-speaking engineers can travel to your location for hands-on installation and training. Alternatively, you can visit our factory for complimentary training. Additionally, we provide detailed manuals, video tutorials, and online assistance to ensure seamless operation of the machine.
Q: What is Warranty Policy?
A: Our products include a 1-year warranty. If any electronic parts fail during this period, we will supply replacement parts free of charge and assist you with the installation. Post-warranty, we continue to offer free technical support, though replacement parts will be charged. We take pride in our ongoing lifelong after-sales service. Beyond printers, we supply spare parts and a wide range of high-quality inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, as well as various printing materials and products relevant to the advertising industry.
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