Guangzhou Baicheng Digital Equipment Co., Ltd., nestled in the picturesque Panyu District of Guangzhou City, boasts a strategic location with exceptional transport links. Specializing in state-of-the-art digital inkjet printers and backed by extensive industry experience, our impressive product lineup includes advanced UV flatbed printers, UV roll-to-roll systems, UV cylinder printers, solvent inkjet printers, eco-solvent inkjet printers, as well as DTF and DTG printers. Our innovative contributions have significantly and enduringly impacted the global printing industry.
Striving for unparalleled excellence and setting new benchmarks in the printing industry, we have assembled a team of top-tier talents and embraced state-of-the-art technologies. Our machines feature designs crafted by a renowned Japanese team, cutting-edge R&D from Korea's finest, and premier domestic board card technology, ensuring unmatched stability and vibrancy. We are dedicated to ensuring our customers' production stability. Our commitment is to deliver world-class products, superior solutions, and top-notch after-sales service. Our corporate production philosophy: Innovation through stability and growth through efficiency. Our service philosophy: Solving customer problems is our primary duty. Our development philosophy: Leading printing trends and setting new industry standards.
Furthermore, we are tirelessly innovating to develop new products catering to diverse needs. Equipped with a marble platform and infrared inspection tools, we maintain stringent quality control protocols. Our business principle of mutual benefits has earned us a stellar reputation for professional services, superior products, and competitive pricing. We warmly invite customers from around the globe to join us in achieving mutual success.
Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd., with nearly 20 years of industry expertise, offers unparalleled sales and after-sales services. We specialize in UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers, serving over 3000 customers in 124 countries. Our extensive experience and broad client base speak volumes of our reliability and commitment to customer satisfaction.
Q: How to pay? Can I use credit card?
A: We offer various payment methods, including Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram. You can select the payment method that is most convenient for you, ensuring a smooth and secure transaction.
Q: How long can I receive the goods?
A: Delivery is prompt! We arrange shipping within 5-7 working days after payment. Expect air shipments in 3-5 days, and sea shipments in 7-40 days, depending on your location. Our efficient logistics team ensures your orders reach you as swiftly as possible.
Q: How to receive my order? Is it safe during shipping?
A: Your order will be safely shipped via sea or international express delivery services like DHL, FedEx, TNT, and UPS. We secure your order with insurance, ensuring a safe and reliable delivery. Rest assured, your items are in good hands throughout the shipping process.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: We provide the Bill of Lading or tracking number once your items are shipped. You can effortlessly track your shipment online at any time using your phone or computer. This way, you stay informed about your order's status every step of the way.
Q: How about the machine installation if I don't know how to install?
A: We offer comprehensive installation support. Our English-speaking engineers can visit your country for installation and training. Alternatively, you can visit our factory for free training. We also provide detailed manuals, video tutorials, and online support to ensure you can operate the machine confidently. Our goal is to make the installation process as seamless as possible for you.
Q: What is Warranty Policy?
A: Our products come with a 1-year warranty. During this period, we replace any faulty electronic parts for free and assist with installation. Post-warranty, we continue to offer free technical support, although replacement parts will be charged. Our commitment to high quality extends beyond the warranty, ensuring lifelong after-sales service. We also supply spare parts and various inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, alongside other advertising materials. Your satisfaction is our ongoing priority.
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