Nestled in the picturesque Panyu District of Guangzhou City, renowned for its convenient transportation and captivating environment, Guangzhou Baicheng Digital Equipment Co., Ltd. shines as a beacon of innovation and expertise in the inkjet printing industry. Specializing in a broad spectrum of digital inkjet printers, our premier product line includes UV flatbed printers, UV roll-to-roll printers, UV cylinder printers, solvent inkjet printers, eco-solvent inkjet printers, and cutting-edge DTF and DTG printers. With a steadfast commitment, we have significantly propelled global printing technologies forward.
Ascending to the pinnacle of international standards, we blend top-tier talent and cutting-edge technology to set new industry benchmarks. Our machine designs are the brainchild of a prestigious Japanese design team, while our research and development are spearheaded by Korea's finest experts. Partnering with leading domestic board card companies, we produce the most stable and vibrant printing equipment, ensuring seamless production for our customers. We promise world-class products, premier solutions, and exceptional after-sales service. Our corporate production philosophy is rooted in innovation and efficiency. Our service philosophy prioritizes resolving customer issues swiftly, and our development philosophy is focused on guiding industry trends and establishing new standards.
To cater to diverse customer requirements, we are vigorously developing new products while meticulously controlling product quality using a marble platform and infrared inspection equipment. Upholding the business principle of mutual benefits, we have garnered a stellar reputation among our clientele through professional services, superior products, and competitive pricing. We warmly invite both domestic and international customers to join hands with us for shared success.
Q: I'm not familiar with your company. How can I trust you?
A: At Guangzhou Baicheng Digital Equipment Co., Ltd, we pride ourselves on offering unparalleled sales and after-sales services for nearly 20 years. We specialize in top-of-the-line UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Our stellar reputation spans 124 countries, supported by a loyal customer base of over 3000 satisfied clients globally.
Q: What are the payment options? Can I use a credit card?
A: For your convenience, we offer various payment methods: Ali Trade Assurance, credit card payments via Ali Trade Assurance, bank transfers, Telegraphic Transfer (T/T) payments, Western Union, and Money Gram.
Q: How soon can I expect to receive my order?
A: Upon receiving your deposit or full payment, we expedite delivery within 5 to 7 working days. Depending on your location, air shipping typically takes 3 to 5 days, while sea shipping ranges from 7 to 40 days.
Q: What is the process of receiving my order? Is shipping safe?
A: After placing an order, we carefully arrange shipping via sea or international express services such as DHL, FedEx, TNT, and UPS. Your goods are handled with meticulous care, and we purchase insurance for added security, ensuring safe delivery.
Q: How can I obtain the tracking number for my shipment? How do I contact the carrier?
A: Once your items are shipped, we will provide you with the Bill of Lading or a tracking number. You can monitor your shipment in real-time online using your phone or computer.
Q: What if I don't know how to install the machine?
A: We offer comprehensive installation support. Our skilled, English-proficient engineers can travel to your country to perform machine installation and provide training. Alternatively, you are welcome to visit our factory for complimentary training. We also supply detailed installation manuals, instructional videos, and online support to ensure seamless operation of the machine.
Q: What is your Warranty Policy?
A: Our products come with a 1-year warranty. If any electronic parts fail within this period, we will replace them at no cost and assist with installation. Post-warranty, we continue to offer free technical support, while replacement parts will be chargeable. We ensure lifelong after-sales service and maintain high production standards while offering affordable prices. We also provide spare parts and various inks, including Eco Solvent, solvent, UV, pigment, and sublimation inks, along with other advertising-related products.
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