Guangzhou Baicheng Digital Equipment Co., Ltd, nestled in the picturesque Panyu District of Guangzhou City, boasts both convenient transportation and a stunning environment. As specialists in digital inkjet printers, we leverage our extensive expertise to lead the industry. Our impressive product lineup includes UV flatbed printers, UV roll-to-roll printers, UV cylinder printers, solvent inkjet printers, eco-solvent inkjet printers, as well as DTF and DTG printers. We have made monumental contributions to the advancement of global printing technology.
Striving for international excellence and setting new industry standards, we have amassed a team of highly skilled professionals and cutting-edge technology. Our machines' aesthetics are crafted by an acclaimed Japanese design team, our R&D spearheaded by Korea's elite, and we integrate top-tier domestic board card companies to ensure unparalleled stability and vibrancy in our printing equipment. We guarantee our customers' seamless production through our world-class products, premier solutions, and exceptional after-sales service. Our corporate ethos encompasses: Production Philosophy - Innovate within stability, develop with efficiency. Service Philosophy - Resolving customer issues is our mission. Development Philosophy - Leading the printing trend and setting new benchmarks for the industry.
Moreover, we are dedicated to innovating and developing new products to cater to diverse needs. Our company is equipped with a marble platform and infrared inspection equipment to ensure rigorous quality control. Upholding the business principle of mutual benefits, we have garnered a stellar reputation for our professional services, superior products, and competitive pricing. We cordially invite customers, both domestic and international, to collaborate with us for shared success.
Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. has been a trusted industry leader for almost two decades, offering unparalleled sales and after-sales services. Our expertise lies in UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. We proudly serve a global clientele across 124 countries, earning the satisfaction of over 3,000 clients. We are also a Gold Supplier on Alibaba, underscoring our commitment to reliability and excellence.
Q: How to pay? Can I use a credit card?
A: For your convenience, we offer a variety of secure payment options. These include Ali Trade Assurance, credit card payments through Ali Trade Assurance, bank transfers, Telegraphic Transfer (T/T), Western Union, and MoneyGram.
Q: How long until I receive the goods?
A: Upon receiving your deposit or full payment, we will expedite the delivery process within 5 to 7 working days. Shipment times vary based on the shipping method: air shipments take approximately 3 to 5 days, while sea deliveries range from 7 to 40 days, depending on the destination.
Q: How do I receive my order? Is it safe during shipping?
A: Once your order is placed, we ensure its safe delivery via sea or reputable international express services such as DHL, FedEx, TNT, and UPS. To guarantee security, we also purchase insurance for your shipment.
Q: How can I get the tracking number of shipment? And how to contact the express delivery company?
A: We will provide you with the Bill of Lading or tracking number once your items are shipped. You can conveniently track your shipment in real-time using your mobile phone or computer.
Q: How about the machine installation if I don't know how to install it?
A: We offer multiple installation solutions to meet your needs. An English-speaking engineer can visit your location for installation and training. Alternatively, you can visit our factory for complimentary training. We also provide detailed installation manuals, instructional videos, and online support. Our comprehensive approach ensures a seamless installation experience.
Q: What is the Warranty Policy?
A: Our products come with a 1-year warranty. Should any electronic parts fail within this period, we will send replacement parts free of charge and provide assistance with the installation. After the warranty period, we continue to offer free technical support, though replacement parts will be charged. We are dedicated to providing lifelong after-sales service, maintaining high production standards at competitive prices. Additionally, we supply spare parts and a variety of inks (Eco Solvent, solvent, UV, pigment, sublimation) and other advertising-related products.
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