Guangzhou Baicheng Digital Equipment Co., Ltd stands as a beacon of excellence in the digital printing industry. As a trailblazing manufacturer, we excel in the research, production, sales, and service of state-of-the-art digital printing equipment. Our marquee product, the small-size UV flatbed printer, has set a new paradigm in various sectors including bags & cases printing, leather printing, customized gift processing, electronics printing, toy printing, decorative printing, and direct printing on hardware and plastic. Committed to driving global printing innovation, we blend advanced technology with unparalleled expertise to redefine industry standards. Our machine's elegant design is the brainchild of a celebrated Japanese design team, while top-tier R&D experts from Korea and preeminent domestic board card companies ensure supreme stability and vibrant printing quality. We are devoted to delivering world-class products, premier solutions, and outstanding after-sales service. Our corporate philosophy emphasizes innovation through stability, efficient growth, and an unwavering resolve to overcome customer challenges. This dedication propels the future of printing, setting unprecedented industry benchmarks.
Q: I don't know your company well, how can I trust you?
A:Guangzhou Baicheng Digital Equipment Co., Ltd is a beacon of excellence in the digital printing industry. With nearly 20 years of experience, our product line includes UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. We proudly serve over 3,000 customers across 124 countries. Our reputation as a Gold Supplier on Made-in-China stands as a testament to our unwavering commitment to unparalleled quality and customer satisfaction.
Q: How to pay? Can I use a credit card?
A: We offer multiple payment methods to ensure your convenience and security. Choose from Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, or Money Gram. Your satisfaction and peace of mind are our top priorities.
Q: How long can I receive the goods?
A: Once we receive your deposit or full payment, we will arrange delivery within 5-7 working days. Shipping times depend on your location: expect 3-5 days by air, and 7 to 40 days by sea. Our efficient logistics ensure your product reaches you as swiftly as possible.
Q: How to receive my order? Is it safe during shipping?
A: Your order will be dispatched via sea or premier international express delivery services like DHL, FedEx, TNT, and UPS, ensuring its safe arrival. Additionally, we provide insurance to guarantee the security of your shipment, giving you complete peace of mind.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: After shipping your items, we will provide you with the Bill of Lading or a tracking number. You can track your shipment online in real-time using your phone or computer. Stay informed and updated with every step of your delivery journey.
Q: How about the machine installation if I don't know how to install?
A: We offer comprehensive installation support. Our skilled engineers, fluent in English, can travel to your location for on-site installation and training. Alternatively, you are welcome to visit our factory for free training. We also provide detailed installation manuals, tutorial videos, and online support to ensure seamless operation of your machine.
Q: What is the Warranty Policy?
A: We offer a robust 1-year warranty. During this period, if any electronic parts malfunction, we will send replacement parts free of charge and assist you in replacing them. Post-warranty, our technical support remains free, but replacement parts will be charged. Our commitment to quality extends beyond the warranty period, offering lifelong after-sales service. We also provide spare parts and a range of inks including Eco Solvent, Solvent, UV, Pigment, Sublimation inks, along with printing materials and other advertising-related products.
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