Guangzhou Baicheng Digital Equipment Co., Ltd. was established in the picturesque Panyu District of Guangzhou City, renowned for its convenient transportation and captivating environment. Specializing in digital inkjet printers, our company boasts extensive expertise in the inkjet printing industry. Our premier product line includes UV flatbed printers, UV roll-to-roll printers, UV cylinder printers, solvent inkjet printers, eco-solvent inkjet printers, as well as DTF and DTG printers. With a steadfast commitment, we have made significant contributions to the advancement of global printing technologies.
To ascend to the pinnacle of international standards and set new industry benchmarks, we have integrated top-tier talent and cutting-edge technology. Our machine designs are crafted by a prestigious Japanese design team, with research and development spearheaded by Korea's finest experts. Utilizing leading domestic board card companies, we are dedicated to producing the most stable and vibrant printing equipment, ensuring seamless production for our customers. We pledge to deliver world-class products, premier solutions, and exceptional after-sales service. Our corporate production philosophy is grounded in innovation and efficiency. Our service philosophy prioritizes resolving customer issues, while our development philosophy aims to guide industry trends and establish new standards.
Furthermore, we are vigorously developing new products to cater to diverse requirements. Our company employs a marble platform and infrared inspection equipment to meticulously control product quality. Upholding the business principle of mutual benefits, we have earned a stellar reputation among our clientele through professional services, superior products, and competitive pricing. We warmly invite both domestic and international customers to collaborate with us for shared success.
Q: I'm not familiar with your company. How can I trust you?
A: At Guangzhou Baicheng Digital Equipment Co., Ltd, we pride ourselves on delivering unparalleled sales and after-sales services. For nearly two decades, we've been the trusted provider of premium UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Our stellar reputation spans 124 countries, with a dedicated customer base exceeding 3000 globally.
Q: What are the payment options? Can I use a credit card?
A: We offer a diverse range of payment methods to suit your convenience: Ali Trade Assurance, credit card payments (via Ali Trade Assurance), bank transfers, Telegraphic Transfer (T/T) payments, Western Union, and Money Gram. Your financial transactions are secure and flexible with us.
Q: How soon can I expect to receive my order?
A: Upon receiving your deposit or full payment, we expedite the delivery process, arranging your shipment within 5 to 7 working days. Depending on your location, shipping typically takes 3 to 5 days by air and 7 to 40 days by sea, ensuring your order reaches you swiftly and efficiently.
Q: What is the process of receiving my order? Is shipping safe?
A: Once your order is placed, we coordinate shipping via sea or renowned international express services like DHL, FedEx, TNT, and UPS. We handle your goods with the utmost care and include insurance for added peace of mind, ensuring that your shipment is secure and arrives in perfect condition.
Q: How can I obtain the tracking number for my shipment? How do I contact the carrier?
A: After dispatching your items, we will provide you with the Bill of Lading or a tracking number. You can then monitor your shipment online in real-time, using your phone or computer for convenience and peace of mind.
Q: What if I don't know how to install the machine?
A: We offer comprehensive support for machine installation. Our highly skilled engineers, fluent in English, can travel to your country to install the machine and provide in-depth training. Alternatively, you are welcome to visit our factory for complimentary training. We also provide detailed installation manuals, instructional videos, and online support, ensuring you can operate the machine with confidence and ease.
Q: What is your Warranty Policy?
A: We provide a robust 1-year warranty on our products. If any electronic parts fail within this period, we will supply replacement parts at no cost and assist with their installation. Even beyond the warranty period, we offer free technical support. While replacement parts post-warranty are chargeable, we ensure lifelong after-sales service. Our unwavering commitment to quality production standards and affordable pricing remains. Additionally, we supply spare parts and a variety of inks, including Eco Solvent, solvent, UV, pigment, and sublimation inks, along with other advertising-related products.
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