Q: I don't know your company well, how can I trust you?
A: With nearly two decades of unparalleled expertise, Guangzhou Baicheng Digital Equipment Co., Ltd. stands as a beacon of trust in the industry. Specializing in UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers, our reputation is solidified by a vast and satisfied clientele spanning over 124 countries and totaling more than 3000 global clients. Rest assured, your trust and confidence in us are well-placed.
Q: How to pay? Can I use credit card?
A: We offer a variety of payment methods to ensure utmost convenience: Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: Once your deposit or full payment is received, we promise prompt dispatch within 5 to 7 working days. Delivery times vary by mode: air shipments typically arrive in 3 to 5 days, while sea shipments range from 7 to 40 days, depending on your location.
Q: How to receive my order? Is it safe during shipping?
A: Your order will be shipped with the utmost care via sea or trusted international express services like DHL, FedEx, TNT, or UPS. We prioritize the safety of your goods and purchase insurance for additional peace of mind.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: After your items are shipped, we will provide you with the Bill of Lading or tracking number, allowing real-time monitoring of your shipment via phone or computer.
Q: How about the machine installation if I don't know how to install?
A: We provide extensive installation support. Our skilled English-speaking engineers can visit your location for hands-on installation and training. Alternatively, you can visit our factory for complimentary training. Detailed manuals, video tutorials, and online assistance are also available to ensure you master the machine effortlessly.
Q: What is Warranty Policy?
A: Our products come with a 1-year warranty. If any electronic parts fail during this period, we provide replacement parts at no cost and assist with installation. Post-warranty, we continue to offer free technical support, though replacement parts will be charged. We are committed to lifelong after-sales service. Besides printers, we offer spare parts and high-quality inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, along with various printing materials and products for the advertising industry.
){kind=link}