Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. boasts nearly two decades of unrivaled expertise in the sale and service of UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Our impressive client base spans over 124 countries, with more than 3000 satisfied clients who can vouch for our reliability and excellence. Your trust and confidence in our services are our top priorities.
Q: How to pay? Can I use credit card?
A: We offer a variety of payment methods tailored to your convenience, including Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram. Choose the option that best suits your needs.
Q: How long can I receive the goods?
A: After confirming your deposit or full payment, we guarantee to dispatch your order within 5 to 7 working days. Delivery times vary: 3 to 5 days by air, or 7 to 40 days by sea, depending on your location. Rest assured, we prioritize prompt and efficient delivery.
Q: How to receive my order? Is it safe during shipping?
A: We meticulously arrange shipment of your order via sea or through international express services like DHL, FedEx, TNT, or UPS. We uphold the highest safety standards for your goods and also purchase insurance to add an extra layer of protection, ensuring your peace of mind.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Once your items are shipped, we will provide you with the Bill of Lading or tracking number. This allows you to monitor your shipment in real-time using your phone or computer, ensuring you're constantly updated on its status.
Q: How about the machine installation if I don't know how to install?
A: We offer comprehensive installation support. Our skilled English-speaking engineers are available to travel to your location for hands-on installation and training. Alternatively, you may visit our factory for free, personalized training. Additionally, we provide detailed manuals, video tutorials, and online assistance, ensuring you can operate the machine effortlessly.
Q: What is Warranty Policy?
A: Our products come with a 1-year warranty. During this period, should any electronic parts fail, we will provide replacement parts free of charge and assist with installation. Post-warranty, we continue to offer free technical support, with replacement parts available for purchase. We are committed to providing lifelong after-sales service. Beyond printers, we also supply a wide array of spare parts and high-quality inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, as well as various printing materials relevant to the advertising industry.
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