Nestled in the picturesque Panyu District of Guangzhou City, Guangzhou Baicheng Digital Equipment Co., Ltd. is a beacon of innovation and excellence in the digital inkjet printing industry. Established amidst captivating environs and benefiting from excellent transportation links, our company has carved a niche with our extensive expertise and a diverse portfolio of premium products. These include UV flatbed printers, UV roll-to-roll printers, UV cylinder printers, solvent inkjet printers, eco-solvent inkjet printers, and advanced DTF and DTG printers. Our unwavering commitment to technological advancement has fueled our contributions to the global printing landscape.
Striving for the pinnacle of international standards and setting new industry benchmarks, our integration of elite talent and cutting-edge technology is unparalleled. Our machine designs stem from the creativity of a prestigious Japanese design team, while our R&D efforts are led by Korea's finest experts. By collaborating with leading domestic board card companies, we ensure our printing equipment is both incredibly stable and vibrantly efficient, guaranteeing seamless production for our clients. We are devoted to delivering world-class products, superior solutions, and exceptional after-sales service. Our corporate philosophy centers on innovation and efficiency; our service philosophy is focused on resolving customer issues; and our development philosophy is to lead industry trends and establish new standards.
In our pursuit of catering to diverse market needs, we are relentlessly developing new products. Employing marble platforms and infrared inspection equipment, we meticulously control product quality to meet the highest standards. Our business principle of mutual benefits has earned us a stellar reputation among our clientele, thanks to our professional services, top-tier products, and competitive pricing. We warmly invite both domestic and international customers to join us in fruitful collaboration and shared success.
Q: I'm not familiar with your company. How can I trust you?
A: At Guangzhou Baicheng Digital Equipment Co., Ltd, we take immense pride in our comprehensive sales and after-sales services. With nearly two decades of experience, we have established ourselves as leaders in providing superior UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Our sterling reputation spans 124 countries, supporting a robust customer base of over 3000 satisfied clients globally.
Q: What are the payment options? Can I use a credit card?
A: For your convenience, we offer a broad spectrum of payment methods: Ali Trade Assurance, credit card payments (via Ali Trade Assurance), bank transfers, Telegraphic Transfer (T/T) payments, Western Union, and Money Gram.
Q: How soon can I expect to receive my order?
A: Upon receiving your deposit or full payment, we initiate delivery within 5 to 7 working days. Shipping typically spans 3 to 5 days by air and 7 to 40 days by sea, contingent on your location.
Q: What is the process of receiving my order? Is shipping safe?
A: Once your order is placed, we orchestrate shipping via sea or international express services such as DHL, FedEx, TNT, and UPS. Your goods will be handled with the utmost care, and we also purchase insurance to ensure additional security.
Q: How can I obtain the tracking number for my shipment? How do I contact the carrier?
A: After shipping your items, we will provide you with the Bill of Lading or a tracking number. Using this, you can effortlessly track your shipment online in real-time through your phone or computer.
Q: What if I don't know how to install the machine?
A: We offer extensive support for machine installation. Our proficient engineers, fluent in English, can travel to your country to install the machine and offer training. Alternatively, you are welcome to visit our factory for complimentary training. We also provide detailed installation manuals, instructional videos, and online support to ensure you can operate the machine with confidence.
Q: What is your Warranty Policy?
A: We provide a 1-year warranty on our products. Should any electronic parts fail within this timeframe, we will supply replacement parts at no cost and assist with their installation. Beyond the warranty period, we continue to offer free technical support, though replacement parts will incur a cost. We guarantee lifelong after-sales service. Our dedication to quality remains unwavering, adhering to high production standards while keeping prices affordable. Additionally, we supply spare parts and various inks, including Eco Solvent, solvent, UV, pigment, and sublimation inks, as well as other advertising-related products.
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