Guangzhou Baicheng Digital Equipment Co., Ltd is a premier manufacturer, pioneering in the research, production, sales, and service of cutting-edge digital printing equipment. Our flagship product, the small-size UV flatbed printer, revolutionizes multiple sectors including bags & cases printing, leather printing, customized gift processing, electronics printing, toy printing, decorative printing, and direct printing on hardware and plastic. With an unwavering commitment to global printing innovation, we integrate advanced technology and expert talent to set new industry standards. Our machine's sleek design was crafted by a renowned Japanese design team, while Korea's top R&D experts and leading domestic board card companies ensure unmatched stability and vibrancy in printing. We pledge to deliver world-class products, superior solutions, and exceptional after-sales service. Our corporate ethos revolves around innovation through stability, efficiency in development, and a steadfast dedication to resolving customer challenges, ultimately guiding the future of printing and establishing new industry benchmarks.
Q: I'm not familiar with your company. How can I trust you?
A:Guangzhou Baicheng Digital Equipment Co., Ltd stands as a pillar of excellence in the digital printing industry. With nearly two decades of pioneering experience, our diverse product line features UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. We proudly cater to over 3,000 esteemed customers across 124 countries worldwide. Our prestigious status as a Gold Supplier on Made-in-China underscores our unwavering commitment to superior quality and unparalleled customer satisfaction.
Q: What are the available payment options? Can I pay via credit card?
A: We provide a variety of secure and convenient payment options. You can opt for Ali Trade Assurance, pay by credit card (through Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, or Money Gram to suit your preferences.
Q: How long will it take for me to receive the goods?
A: Upon receipt of your deposit or full payment, we will expedite the delivery process within 5-7 working days. Shipping duration varies: 3-5 days by air, and 7 to 40 days by sea, depending on your geographical location.
Q: How will my order be shipped, and is it safe?
A: Your order will be carefully dispatched via sea or top-notch international express services such as DHL, FedEx, TNT, and UPS to ensure safe and timely delivery. We also offer insurance to safeguard the security of your shipment.
Q: How can I track my shipment and get in touch with the carrier?
A: After dispatching your items, we will promptly provide you with the Bill of Lading or a tracking number. You can easily monitor your shipment's progress in real-time using your phone or computer.
Q: What if I need help with machine installation?
A: We offer thorough installation assistance. Our proficient engineers, fluent in English, are available to travel to your location for on-site installation and training. Alternatively, you are welcome to visit our factory for complimentary training sessions. We also provide detailed installation manuals, instructional videos, and online support to ensure seamless machine operation.
Q: Can you explain your Warranty Policy?
A: We offer an extensive 1-year warranty. During this period, any malfunctioning electronic parts will be replaced free of charge, and we will assist you in the replacement process. Post-warranty, while technical support remains free, replacement parts will be chargeable. Our dedication to quality extends beyond the warranty, offering lifelong after-sales service. Additionally, we provide spare parts and a wide range of inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, along with various printing materials and other advertising-related products.
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