Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. is a pillar of excellence in the industry, with nearly two decades of unparalleled expertise in selling and servicing UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Our stellar reputation is built on a foundation of trust, with a global customer base spanning over 124 countries and more than 3000 satisfied clients. Rest assured, our commitment to quality and service will exceed your expectations.
Q: How to pay? Can I use credit card?
A: We offer a diversified array of payment methods tailored to your convenience: Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram. Your financial transactions with us are designed to be as smooth and secure as possible.
Q: How long can I receive the goods?
A: Once we receive your deposit or full payment, our efficient team commits to dispatching your order within 5 to 7 working days. Depending on your location, delivery times range from 3 to 5 days by air to 7 to 40 days by sea, ensuring your goods reach you promptly and efficiently.
Q: How to receive my order? Is it safe during shipping?
A: We meticulously arrange shipment of your order via sea or reputable international express services such as DHL, FedEx, TNT, or UPS. To guarantee the utmost safety of your goods, we also purchase insurance, adding an extra layer of protection and peace of mind for you.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Upon shipping your items, we will promptly provide you with the Bill of Lading or tracking number. This allows you to seamlessly track your shipment in real-time through your phone or computer, keeping you informed every step of the way.
Q: How about the machine installation if I don't know how to install?
A: We provide extensive installation support to ensure you can operate your machine with confidence. Our experienced English-speaking engineers are available to travel to your location for hands-on installation and training. Alternatively, you can visit our factory for complimentary training. We also supply comprehensive manuals, engaging video tutorials, and online assistance to guide you through the installation process effortlessly.
Q: What is Warranty Policy?
A: Our products are backed by a robust 1-year warranty. During this period, should any electronic parts fail, we will provide replacement parts at no cost and assist you with the installation. Post-warranty, we continue to offer free technical support, although replacement parts will be charged. Our commitment to you extends beyond the warranty as we pride ourselves on delivering lifelong after-sales service. Additionally, we offer a vast array of spare parts and premium-quality inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, as well as diverse printing materials and products relevant to the advertising industry.
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