Guangzhou Baicheng Digital Equipment Co., Ltd, strategically located in the breathtaking Panyu District of Guangzhou City, offers both effortless transportation and a beautiful setting. As pioneers in digital inkjet technology, we bring our vast expertise to the forefront of the industry. Our extraordinary product range includes UV flatbed printers, UV roll-to-roll printers, UV cylinder printers, solvent inkjet printers, eco-solvent inkjet printers, along with DTF and DTG printers. We have significantly advanced the frontiers of global printing technology.
Pursuing international excellence and setting groundbreaking industry standards, we have assembled a team of highly skilled professionals and adopted state-of-the-art technology. Our machines' aesthetics are crafted by a renowned Japanese design team, our R&D is led by Korea's elite, and we integrate top-tier domestic board card companies to ensure unmatched stability and vibrancy in our printing equipment. We ensure our customers' seamless production through our world-class products, superior solutions, and outstanding after-sales service. Our corporate ethos includes: Production Philosophy - Innovate with stability and develop with efficiency. Service Philosophy - Resolving customer issues is our mission. Development Philosophy - Leading the printing trend and setting new benchmarks for the industry.
Furthermore, we are committed to innovating and developing new products to meet diverse needs. Our company is equipped with a marble platform and infrared inspection equipment to ensure rigorous quality control. Upholding the business principle of mutual benefits, we have earned an excellent reputation for our professional services, superior products, and competitive pricing. We warmly invite customers, both domestic and international, to join us in a partnership for shared success.
Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. has cultivated a stellar reputation over nearly two decades by delivering exemplary sales and after-sales services. Our expertise spans UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. With a global footprint in 124 countries and a satisfied client base exceeding 3000, our credibility speaks volumes. We are also recognized as a Gold Supplier on ******, reinforcing our trustworthiness and commitment to excellence.
Q: How to pay? Can I use a credit card?
A: For your convenience, we provide various payment options including Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and MoneyGram. Choose the method that best suits your needs.
Q: How long until I receive the goods?
A: Upon receipt of your deposit or full payment, we will initiate the delivery process within 5 to 7 working days. Shipping durations depend on your location: 3 to 5 days by air, and 7 to 40 days by sea, depending on the destination country.
Q: How will I receive my order? Is it safe during shipping?
A: We ensure secure shipping through sea freight or international express services like DHL, FedEx, TNT, and UPS. To further safeguard your order, we also provide insurance coverage, assuring a safe arrival at your door.
Q: How can I get the tracking number for my shipment? How do I contact the carrier (express delivery company)?
A: Once your items are shipped, we will promptly send you the Bill of Lading or tracking number. You can then track your shipment in real-time via your phone or computer, ensuring you're always informed of its status.
Q: How about installing the machine if I don't know how?
A: We offer multiple installation support options. Our English-speaking engineer can visit your location for hands-on installation and training. Alternatively, you can visit our factory for free training. We also provide detailed installation manuals, instructional videos, and online support to ensure a seamless setup experience.
Q: What is the Warranty Policy?
A: Our products come with an extensive 1-year warranty. Should any electronic parts fail within this period, we will send replacement parts free of charge and guide you through the installation. Post-warranty, we offer continuous free technical support, though replacement parts will be chargeable. We are dedicated to providing lifelong after-sales service. Our focus on premium quality ensures high production standards at competitive prices. Additionally, we supply spare parts and various inks (Eco Solvent, solvent, UV, pigment, sublimation) along with other advertising-related products.
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