Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. stands as a beacon of trust with nearly two decades of specialized experience in selling and servicing UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Proudly serving a global clientele across more than 124 countries, our reputation is fortified by over 3000 satisfied clients. Your trust is our highest endorsement.
Q: How to pay? Can I use credit card?
A: We provide an array of payment options tailored for your convenience: Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: Once we receive your deposit or full payment, we ensure your order is dispatched within 5 to 7 working days. Delivery typically takes 3 to 5 days by air or 7 to 40 days by sea, depending on your location.
Q: How to receive my order? Is it safe during shipping?
A: After placing your order, we meticulously arrange shipment either by sea or international express services like DHL, FedEx, TNT, or UPS. We prioritize the safety of your goods, and for your peace of mind, we also purchase insurance to protect your shipment.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Once your items are shipped, we will provide you with the Bill of Lading or tracking number, allowing you to monitor your shipment in real-time via your phone or computer.
Q: How about the machine installation if I don't know how to install?
A: We offer comprehensive installation support. Our proficient English-speaking engineers can travel to your location for hands-on installation and training. Alternatively, you can visit our factory for free training. We also provide detailed manuals, video tutorials, and online assistance to ensure seamless operation of the machine.
Q: What is Warranty Policy?
A: Our products come with a 1-year warranty. During this period, if any electronic parts fail, we will provide replacement parts at no cost and assist you with the installation. After the warranty expires, we continue to offer free technical support, although replacement parts will be charged. We pride ourselves on offering lifelong after-sales service. Beyond printers, we supply spare parts and a range of premium inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, as well as various printing materials and products pertinent to the advertising industry.
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