Guangzhou Baicheng Digital Equipment Co., Ltd. is a prestigious leader in the realm of digital printing technology, excelling in research, production, sales, and comprehensive service. Our hallmark product, the innovative small-size UV flatbed printer, caters to diverse applications, including but not limited to, bags & cases printing, leather printing, custom gift processing, electronics products printing, toy printing, decorative process printing, and direct printing on hardware and plastic. This multi-functional printer has set remarkable standards in the global printing industry. Striving for international excellence, we have assembled a team of top-tier professionals and adopted state-of-the-art technologies. The printer boasts an elegant design crafted by a celebrated Japanese design team, coupled with cutting-edge functionalities developed by Korea's foremost R&D experts. Utilizing premier domestic board card technology, we are dedicated to providing the most stable and vibrant printing solutions, ensuring flawless and reliable production for our esteemed clients. Our mission encompasses delivering world-class products, superior solutions, and exceptional after-sales support. Our Corporate Production Philosophy emphasizes innovation with stability and growth with efficiency. Our Corporate Service Philosophy prioritizes the resolution of customer issues as our primary responsibility. Our Corporate Development Philosophy aims to lead industry trends and set new benchmarks in printing technology.
Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. is a time-honored leader in the digital equipment industry, boasting nearly 20 years of expertise. We excel in UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers, offering robust sales and after-sales services. Our global reach spans over 124 countries, with more than 3000 happy customers.
Q: How to pay? Can I use a credit card?
A: We provide a range of payment options tailored for your convenience. You can use Ali Trade Assurance, credit cards (via Ali Trade Assurance), bank transfers, Telegraphic Transfer (T/T) payment, Western Union, and Money Gram. Each method ensures a smooth and secure transaction experience.
Q: How long can I receive the goods?
A: After payment confirmation, we will arrange delivery within 5-7 working days. Shipping duration varies: approximately 3-5 days by air and 7-40 days by sea, depending on your location. We are committed to ensuring timely and efficient delivery of your order.
Q: How to receive my order? Is it safe during shipping?
A: We handle shipping through sea freight or international express couriers like DHL, FedEx, TNT, and UPS. Ensuring the safety of your goods is our priority, and we include insurance to protect your order throughout its journey.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Once your items are shipped, we will provide you with the Bill of Lading or tracking number. This allows you to monitor your shipment in real-time via your phone or computer, keeping you informed at every stage.
Q: How about the machine installation if I don't know how to install?
A: We provide extensive installation support to ensure a smooth start. An English-speaking engineer can visit your site for on-site installation and training, or you can come to our factory for free training. Additionally, we supply detailed installation manuals, instructional videos, and online support to guarantee you can operate the machine efficiently.
Q: What is your Warranty Policy?
A: We offer a 1-year warranty on all our products. If any electronic parts malfunction during this period, we will provide replacement parts at no cost and guide you through the replacement process. Post-warranty, we continue to offer free technical support. Although replacement parts will no longer be free, we remain dedicated to lifelong after-sales service. Prioritizing quality over low cost, we maintain high production standards while keeping our prices competitive. We also supply spare parts and various types of ink (Eco Solvent, Solvent, UV, Pigment, Sublimation) and other related advertising materials.
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