Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. carries almost two decades of unparalleled experience in selling and servicing UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. With a vast customer network spanning over 124 countries and more than 3000 delighted clients worldwide, we ensure unwavering trust and confidence in our exceptional services.
Q: How to pay? Can I use credit card?
A: For your convenience, we offer a variety of payment options: Ali Trade Assurance, credit card (processed via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: Once your deposit or full payment is received, we pledge to dispatch your order within 5 to 7 working days. Delivery times range from 3 to 5 days by air or 7 to 40 days by sea, depending on your geographical location.
Q: How to receive my order? Is it safe during shipping?
A: Upon order confirmation, we expertly arrange the shipment either by sea or international courier services like DHL, FedEx, TNT, or UPS. Your goods' safety is our priority, and we secure additional insurance for added peace of mind.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Following shipment, we provide you with the Bill of Lading or tracking number, enabling real-time tracking of your package via phone or computer.
Q: How about the machine installation if I don't know how to install?
A: We deliver thorough installation support. Our skilled English-speaking engineers can visit your site for hands-on installation and training. Alternatively, you can visit our factory for complimentary training. We also offer detailed manuals, video tutorials, and online support to ensure seamless machine operation.
Q: What is Warranty Policy?
A: Our products include a 1-year warranty. During this period, we replace any faulty electronic parts at no cost and assist with installation. Post-warranty, we continue to provide free technical support, with replacement parts available for purchase. We are committed to lifelong after-sales service. In addition to printers, we offer spare parts and premium inks such as Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, along with various printing materials and products for the advertising industry.
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