Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. boasts nearly two decades of unparalleled expertise in the sale and servicing of UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Our reputation is fortified by a global clientele spanning 124 countries and exceeding 3000 satisfied customers. This extensive reach and proven track record ensure that you can place your utmost trust and confidence in our services.
Q: How to pay? Can I use credit card?
A: To accommodate your payment preferences, we provide a variety of methods: Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram, ensuring a hassle-free and secure transaction.
Q: How long can I receive the goods?
A: Once we receive your deposit or full payment, we commit to dispatching your order within 5 to 7 working days. You can expect delivery within 3 to 5 days by air or 7 to 40 days by sea, depending on your location and shipping method.
Q: How to receive my order? Is it safe during shipping?
A: After you place your order, we diligently arrange the shipment either by sea or through international express services like DHL, FedEx, TNT, or UPS. We prioritize the safety of your goods by purchasing insurance as an additional safeguard, ensuring a secure and worry-free shipping experience.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Once your items are shipped, we will promptly provide you with the Bill of Lading or tracking number. This allows you to monitor your shipment in real-time via your phone or computer, keeping you updated every step of the way.
Q: How about the machine installation if I don't know how to install?
A: We offer comprehensive installation support tailored to your needs. Our proficient English-speaking engineers can travel to your location for hands-on installation and training. Alternatively, you are welcome to visit our factory for free training sessions. Additionally, we provide detailed manuals, video tutorials, and online assistance to ensure you can operate the machine seamlessly and efficiently.
Q: What is Warranty Policy?
A: Our products are backed by a 1-year warranty. During this period, if any electronic parts fail, we will provide replacement parts at no cost and assist with the installation. Post-warranty, we continue to offer free technical support, though replacement parts will be charged. Our commitment to lifelong after-sales service is unwavering. Beyond printers, we supply a range of high-quality spare parts and inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, alongside various printing materials essential to the advertising industry.
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