Nestled in the picturesque Panyu District of Guangzhou City, Guangzhou Baicheng Digital Equipment Co., Ltd. not only benefits from convenient transportation but also offers a stunning environment. As leading specialists in digital inkjet printers, we draw upon extensive expertise to steer the industry forward. Our impressive array of products includes UV flatbed printers, UV roll-to-roll printers, UV cylinder printers, solvent inkjet printers, eco-solvent inkjet printers, along with our standout DTF and DTG printers. Our contributions have been monumental, propelling the advancement of global printing technology to new heights.
Striving for international excellence and pioneering new industry standards, we have gathered an elite team of highly skilled professionals and cutting-edge technology. Our machines' aesthetics are crafted by a renowned Japanese design team, while our R&D is spearheaded by Korea's finest. We integrate top-tier domestic board card companies, ensuring our printing equipment's unmatched stability and vibrancy. We guarantee a seamless production experience for our customers through our world-class products, premier solutions, and exceptional after-sales service. Our corporate ethos is anchored in: Production Philosophy - Innovate within stability, develop with efficiency. Service Philosophy - Resolving customer issues is our mission. Development Philosophy - Leading the printing trend and setting new industry benchmarks.
Moreover, we are dedicated to continuous innovation and product development to cater to diverse needs. Our company is equipped with a state-of-the-art marble platform and infrared inspection equipment to ensure rigorous quality control. Upholding the principle of mutual benefits, we have garnered a stellar reputation for our professional services, superior products, and competitive pricing. We warmly invite customers from both domestic and international markets to join us for shared success and mutual growth.
Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. has been a trusted name for nearly two decades, known for our exceptional sales and after-sales service. We specialize in UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. With a loyal customer base across 124 countries and over 3000 satisfied clients globally, our credibility speaks for itself. Our status as a Gold Supplier on Alibaba further reinforces our reliability.
Q: How to pay? Can I use credit card?
A: For your convenience, we offer a variety of payment methods. You can opt for Ali Trade Assurance, credit card (through Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and MoneyGram.
Q: How long can I receive the goods?
A: Upon receiving your deposit or full payment, we promptly arrange delivery within 5 to 7 working days. Shipping times vary by method and destination: expect 3 to 5 days by air, and 7 to 40 days by sea, depending on your country.
Q: How to receive my order? Is it safe during shipping?
A: After you've placed your order, we ensure safe shipping through sea or international express services such as DHL, FedEx, TNT, and UPS. To provide added security, we also purchase insurance for your shipment.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Once your items are shipped, we will promptly send you the Bill of Lading or tracking number. You can easily track your shipment in real-time using your phone or computer.
Q: How about the machine installation if I don't know how to install?
A: We offer multiple installation options. An English-speaking engineer can come to your location for installation and training. Alternatively, you can visit our factory for free training sessions. We also provide comprehensive installation manuals, videos, and online support, ensuring a seamless installation process.
Q: What is the Warranty Policy?
A: Our products come with a 1-year warranty. During this period, if any electronic parts fail, we will send replacements free of charge and assist with installation. After the warranty period, we continue to offer free technical support, though replacement parts will incur a charge. We're committed to lifelong after-sales service and maintain high production standards at competitive prices. Additionally, we offer spare parts and various inks (Eco Solvent, solvent, UV, pigment, sublimation) and other advertising-related products.
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