Guangzhou Baicheng Digital Equipment Co., Ltd, founded in the picturesque Panyu District of Guangzhou City, boasts both convenient transportation and a stunning environment. We are experts in the realm of digital inkjet printers, backed by extensive experience in the inkjet printing industry. Our diverse product portfolio includes UV flatbed printers, UV roll-to-roll machines, UV cylinder printers, solvent inkjet printers, eco-solvent inkjet printers, as well as DTF and DTG printers. Our contributions have left an indelible mark on the global printing landscape.
To attain international excellence and set new industry benchmarks, we have welcomed a wealth of talent and cutting-edge technologies. Our machinery design is masterminded by a renowned Japanese team, while Korea's top R&D experts ensure technological superiority. We use leading domestic board card technologies to deliver the most vibrant and stable printing equipment, guaranteeing unflagging customer production. We pledge to offer world-class products, premium solutions, and exceptional after-sales service. Corporate Production Philosophy: Innovate within stability, and grow through efficiency. Corporate Service Principle: Resolving customer issues is our foremost responsibility. Corporate Development Aspiration: Lead the printing industry trends and pioneer new industry standards.
Furthermore, we are dedicated to innovating new products to meet diverse customer needs. Equipped with a marble platform and advanced infrared inspection tools, we rigorously ensure product quality. Following the principle of mutual benefit, our reputation for professional service, superior products, and competitive pricing has earned us trust globally. We warmly invite customers from both domestic and international markets to collaborate with us for shared success.
Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd, a distinguished name in the industry, has been a pioneer in providing superior sales and after-sales services. For nearly 20 years, we have specialized in UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers.
Q: How can I make a payment? Is using a credit card an option?
A: We offer a variety of payment methods to suit your convenience, including Ali Trade Assurance, credit cards (via Ali Trade Assurance), bank transfers, Telegraphic Transfers (T/T), Western Union, and Money Gram.
Q: What is the expected delivery time for my order?
A: Once we receive your deposit or full payment, we will arrange the shipment within 5 to 7 working days. Delivery times vary: approximately 3 to 5 days by air, and 7 to 40 days by sea, depending on the destination country.
Q: How will my order be shipped? Is it safe during the shipping process?
A: Upon placing an order, we will arrange for shipment via sea or international express services such as DHL, FedEx, TNT, and UPS. We ensure the utmost safety of your goods during transit and purchase insurance to guarantee your order's protection.
Q: How can I obtain the tracking number for my shipment, and how do I contact the carrier?
A: After shipping your items, we will provide you with the Bill of Lading or tracking number. You can monitor your shipment online at any time using your phone or computer.
Q: What if I don't know how to install the machine?
A: We offer comprehensive support for machine installation. Our English-speaking engineers can travel to your location to set up the machine and provide training. You are also welcome to visit our factory for free training. Additionally, we provide installation manuals, videos, and online support. With extensive experience in machine installation, we ensure you are fully equipped to operate the machine efficiently.
Q: What is your Warranty Policy?
A: We offer a 1-year warranty. During this period, if any electronic parts malfunction, we will send you replacement parts free of charge and assist with the replacement process. After the warranty period, we continue to provide free technical support, though replacement parts will be charged. Our commitment to quality ensures that even at affordable prices, our products meet high production standards. We also offer a range of spare parts and various types of ink including Eco Solvent, solvent, UV, pigment, and sublimation inks, along with other related products for the advertising field.
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