Guangzhou Baicheng Digital Equipment Co., Ltd. was established in the picturesque Panyu District of Guangzhou City, renowned for its convenient transportation and captivating environment. Specializing in digital inkjet printers, our company boasts extensive expertise in the inkjet printing industry. Our premier product line includes UV flatbed printers, UV roll-to-roll printers, UV cylinder printers, solvent inkjet printers, eco-solvent inkjet printers, as well as DTF and DTG printers. With a steadfast commitment, we have made significant contributions to the advancement of global printing technologies.
To ascend to the pinnacle of international standards and set new industry benchmarks, we have integrated top-tier talent and cutting-edge technology. Our machine designs are crafted by a prestigious Japanese design team, with research and development spearheaded by Korea's finest experts. Utilizing leading domestic board card companies, we are dedicated to producing the most stable and vibrant printing equipment, ensuring seamless production for our customers. We pledge to deliver world-class products, premier solutions, and exceptional after-sales service. Our corporate production philosophy is grounded in innovation and efficiency. Our service philosophy prioritizes resolving customer issues, while our development philosophy aims to guide industry trends and establish new standards.
Furthermore, we are vigorously developing new products to cater to diverse requirements. Our company employs a marble platform and infrared inspection equipment to meticulously control product quality. Upholding the business principle of mutual benefits, we have earned a stellar reputation among our clientele through professional services, superior products, and competitive pricing. We warmly invite both domestic and international customers to collaborate with us for shared success.
Q: I'm not familiar with your company. How can I trust you?
A: At Guangzhou Baicheng Digital Equipment Co., Ltd, we take great pride in our extensive sales and after-sales services. With nearly 20 years of experience, we've been at the forefront of providing top-tier UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Our stellar reputation extends over 124 countries, supported by a solid customer base that exceeds 3000 satisfied clients worldwide. Additionally, we are a Gold Supplier on Alibaba, which stands as a testament to our unwavering commitment to excellence and trustworthiness.
Q: What are the payment options? Can I use a credit card?
A: We offer a diverse array of payment options designed for your convenience, including Ali Trade Assurance, credit card payments processed through Ali Trade Assurance, bank transfers, Telegraphic Transfer (T/T) payments, Western Union, and MoneyGram.
Q: How soon can I expect to receive my order?
A: Once your deposit or full payment is received, we will promptly arrange delivery within 5 to 7 working days. Shipping times vary depending on your location: typically, 3 to 5 days by air and between 7 to 40 days by sea.
Q: What is the process of receiving my order? Is shipping safe?
A: Upon placing an order, we will coordinate shipping via sea or through trusted international express services such as DHL, FedEx, TNT, and UPS. Your goods will be handled with the utmost care and, for added security, we will also purchase insurance for your shipment.
Q: How can I obtain the tracking number for my shipment? How do I contact the carrier?
A: Once your items are shipped, we will provide you with the Bill of Lading or a tracking number. This allows you to monitor your shipment's progress online in real-time using either your phone or computer.
Q: What if I don't know how to install the machine?
A: We offer comprehensive support for machine installation. Our skilled engineers, fluent in English, are available to travel to your country for machine installation and training. Alternatively, you are welcome to visit our factory for complimentary training. We also provide detailed installation manuals, instructional videos, and online support to ensure you can operate the machine with confidence and ease.
Q: What is your Warranty Policy?
A: We provide a 1-year warranty on all our products. Should any electronic parts fail within this period, we will supply replacement parts at no cost and assist with their installation. Beyond the warranty period, we continue to offer free technical support. Although replacement parts will no longer be free post-warranty, we guarantee lifelong after-sales service. Our commitment to quality is unwavering, as we adhere to high production standards while maintaining affordable prices. In addition, we supply spare parts and a variety of inks, including Eco Solvent, solvent, UV, pigment, and sublimation inks, along with other advertising-related products.
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