Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. showcases nearly two decades of unrivaled expertise in the sales and servicing of UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Our unparalleled customer base spans over 124 countries, with more than 3000 highly satisfied clients worldwide. This extensive experience and global reach assure your utmost trust and confidence in our top-tier services.
Q: How to pay? Can I use credit card?
A: For your convenience, we offer a variety of payment methods, including Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: After receiving your deposit or full payment, we commit to dispatching your order within 5 to 7 working days. Depending on your location, you can expect delivery within 3 to 5 days by air or 7 to 40 days by sea.
Q: How to receive my order? Is it safe during shipping?
A: Once you've placed your order, we meticulously arrange shipment either by sea or international express services such as DHL, FedEx, TNT, or UPS. To ensure the utmost safety of your goods, we also purchase insurance as an added layer of protection for your peace of mind.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Once your items are shipped, we will provide you with the Bill of Lading or tracking number. This enables you to monitor your shipment in real-time using your phone or computer.
Q: How about the machine installation if I don't know how to install?
A: We offer comprehensive installation support to ensure seamless operation of your machine. Our proficient English-speaking engineers can travel to your location for hands-on installation and training. Alternatively, you are welcome to visit our factory for free training. Additionally, we provide detailed manuals, video tutorials, and online assistance.
Q: What is Warranty Policy?
A: Our products come with a 1-year warranty. During this period, if any electronic parts fail, we will supply replacement parts at no cost and assist you with the installation. After the warranty expires, we continue to offer free technical support, though replacement parts will be charged. We pride ourselves on providing lifelong after-sales service. Beyond printers, we supply spare parts and a range of high-quality inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, along with various printing materials and products relevant to the advertising industry.
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