Guangzhou Baicheng Digital Equipment Co., Ltd. was established in the picturesque Panyu District of Guangzhou City, celebrated for its seamless transportation links and captivating surroundings. As a leading specialist in digital inkjet printers, our company possesses a wealth of expertise and knowledge within the inkjet printing industry. Our distinguished product lineup features UV flatbed printers, UV roll-to-roll printers, UV cylinder printers, solvent inkjet printers, eco-solvent inkjet printers, along with DTF and DTG printers. With unwavering dedication, we have significantly propelled the advancement of global printing technologies, setting new standards of excellence.
To ascend to the pinnacle of global standards and establish new benchmarks within the industry, we have integrated elite talent and state-of-the-art technology. Our machine designs are meticulously crafted by a renowned Japanese design team, with research and development led by Korea's top experts. By utilizing leading domestic board card companies, we are committed to producing the most stable and vibrant printing equipment, ensuring seamless and efficient production for our clients. We pledge to deliver world-class products, premier solutions, and outstanding after-sales service. Our corporate philosophy is firmly rooted in innovation and efficiency, while our service philosophy focuses on resolving customer issues. Our development philosophy aims to steer industry trends and set new standards, leading the way in the printing sector.
Furthermore, we are proactively developing new products to meet diverse needs. Our company employs a marble platform and cutting-edge infrared inspection equipment to meticulously oversee product quality. By upholding the business principle of mutual benefits, we have earned a stellar reputation among our clientele through professional services, superior products, and competitive pricing. We warmly invite both domestic and international customers to collaborate with us for shared success, fostering a prosperous partnership.
Q: I'm not familiar with your company. How can I trust you?
A: At Guangzhou Baicheng Digital Equipment Co., Ltd, we pride ourselves on our extensive sales and after-sales services. Boasting nearly 20 years of excellence, we specialize in top-tier UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Our sterling reputation spans 124 countries, supported by a loyal customer base of over 3000 satisfied clients worldwide.
Q: What are the payment options? Can I use a credit card?
A: We offer a host of convenient payment methods: Ali Trade Assurance, credit card payments (via Ali Trade Assurance), bank transfers, Telegraphic Transfer (T/T) payments, Western Union, and Money Gram.
Q: How soon can I expect to receive my order?
A: Upon receiving your deposit or full payment, we swiftly arrange delivery within 5 to 7 working days. Shipping typically takes 3 to 5 days by air and 7 to 40 days by sea, depending on your location. We strive to ensure timely and reliable delivery.
Q: What is the process of receiving my order? Is shipping safe?
A: When you place an order with us, we organize shipping via sea or international express services like DHL, FedEx, TNT, and UPS. Your goods will be handled with the utmost care, and we also purchase insurance for added security. Rest assured, we prioritize the safe and secure delivery of your order.
Q: How can I obtain the tracking number for my shipment? How do I contact the carrier?
A: After shipping your items, we will provide you with the Bill of Lading or a tracking number. This information allows you to track your shipment online in real-time using your phone or computer, ensuring you are always informed about the status of your delivery.
Q: What if I don't know how to install the machine?
A: We offer comprehensive support for machine installation. Our skilled engineers, proficient in English, can travel to your country to install the machine and provide training. Alternatively, you can visit our factory for free training. We also provide detailed installation manuals, instructional videos, and online support to ensure you can operate the machine with ease and efficiency.
Q: What is your Warranty Policy?
A: We provide a 1-year warranty on our products. If any electronic parts fail within this period, we will supply replacement parts free of charge and assist with their installation. Even after the warranty expires, we continue to offer free technical support. While replacement parts will no longer be free post-warranty, we are committed to providing lifelong after-sales service. Our dedication to quality remains unwavering, and we uphold rigorous production standards while keeping prices affordable. Additionally, we supply spare parts and various inks including Eco Solvent, solvent, UV, pigment, and sublimation inks, alongside other advertising-related products.
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