Guangzhou Baicheng Digital Equipment Co., Ltd., established in the picturesque Panyu District of Guangzhou City, excels in the digital inkjet printing industry. With easy access to transportation and a beautiful environment, our company is a powerhouse of expertise in inkjet printers. We boast a comprehensive range of products including UV flatbed printers, UV roll-to-roll printers, UV cylinder printers, solvent inkjet printers, eco-solvent inkjet printers, and both DTF and DTG printers. Our contributions have significantly impacted the global printing landscape.
Striving to reach international excellence and set new industry standards, we have assembled a team of top-tier talents and integrated advanced technology. Our machine designs are crafted by a distinguished Japanese team, while Korea's leading R&D experts ensure optimal functionality. Collaborating with premier domestic board card companies, we produce the most stable and vibrant printing equipment. Our commitment is to guarantee the smooth operation of our customers. We offer world-class products, exceptional solutions, and unparalleled after-sales service. Our production philosophy revolves around innovation, stability, and development efficiency. Our service philosophy is dedicated to solving customer issues. We aim to lead industry trends and establish new benchmarks.
Furthermore, we are dedicated to continuous innovation to meet diverse market needs. Equipped with a marble platform and infrared inspection tools, we maintain stringent quality control. Upholding the business principle of mutual benefits, we have earned a stellar reputation for our professional services, top-quality products, and competitive pricing. We warmly invite both domestic and international customers to join us in achieving mutual success.
Q: I'm not very familiar with your company. How can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd has been providing exceptional sales and after-sales services for nearly two decades. We specialize in UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. With a satisfied customer base in over 124 countries and more than 3000 clients worldwide, our reputation speaks for itself.
Q: What are the payment options available? Can I use a credit card?
A: You can choose from several convenient payment methods including Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long will it take to receive my order?
A: Once we receive your deposit or full payment, we will arrange delivery within 5-7 working days. Shipping time varies: approximately 3-5 days by air, or 7-40 days by sea, depending on the destination country.
Q: How will my order be delivered and is it safe during shipping?
A: We arrange secure shipping either by sea or through international express services like DHL, FedEx, TNT, and UPS. To ensure your order's safety, we also purchase insurance as a guarantee.
Q: How can I track my order and contact the carrier?
A: After shipping your items, we will provide you with the Bill of Lading or tracking number. You can then track your shipment in real-time through your phone or computer.
Q: What if I don't know how to install the machine?
A: We offer comprehensive support for installation. Our English-speaking engineer can travel to your country to install the machine and provide hands-on training. You are also welcome to visit our factory for free training. Additionally, we provide installation manuals, instructional videos, and online support.
Q: What is your warranty policy?
A: We offer a 1-year warranty for our products. If any electronic parts fail within this period, we will send replacement parts at no cost and assist with the installation. Even after the warranty expires, we continue to provide free technical support; only replacement parts will be chargeable. We are committed to lifelong after-sales service. Quality is our priority, and while affordability is important, we ensure our products meet high production standards. We also supply spare parts and various inks including Eco Solvent, solvent, UV, pigment, and sublimation inks, as well as related printing materials.
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