Guangzhou Baicheng Digital Equipment Co., Ltd is a premier manufacturer, pioneering in the research, production, sales, and service of cutting-edge digital printing equipment. Our flagship product, the small-size UV flatbed printer, revolutionizes multiple sectors including bags & cases printing, leather printing, customized gift processing, electronics printing, toy printing, decorative printing, and direct printing on hardware and plastic. With an unwavering commitment to global printing innovation, we integrate advanced technology and expert talent to set new industry standards. Our machine's sleek design was crafted by a renowned Japanese design team, while Korea's top R&D experts and leading domestic board card companies ensure unmatched stability and vibrancy in printing. We pledge to deliver world-class products, superior solutions, and exceptional after-sales service. Our corporate ethos revolves around innovation through stability, efficiency in development, and a steadfast dedication to resolving customer challenges, ultimately guiding the future of printing and establishing new industry benchmarks.
Q: I don't know your company well, how can I trust you?
A:Guangzhou Baicheng Digital Equipment Co., Ltd is a beacon of excellence in the digital printing industry. With nearly 20 years of rich, hands-on experience, our product line includes state-of-the-art UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. We proudly serve over 3,000 satisfied customers spanning 124 countries worldwide. Our distinguished reputation as a Gold Supplier on Made-in-China is a shining testament to our unwavering commitment to quality and customer satisfaction.
Q: How to pay? Can I use a credit card?
A: We provide a suite of payment methods tailored for your convenience and security. Choose from Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, or Money Gram to complete your transactions with ease.
Q: How long can I receive the goods?
A: Upon receiving your deposit or full payment, we promptly arrange delivery within 5-7 working days. Shipping times vary: anticipate 3-5 days for air delivery and between 7 to 40 days for sea shipments, depending on your location.
Q: How to receive my order? Is it safe during shipping?
A: Your order will be meticulously dispatched via trusted sea or international express delivery services like DHL, FedEx, TNT, and UPS, ensuring its secure arrival. Additionally, we provide comprehensive insurance to guarantee the safety of your shipment.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: After shipping your items, we will promptly provide you with the Bill of Lading or a tracking number. You can effortlessly monitor your shipment online in real-time using your phone or computer.
Q: How about the machine installation if I don't know how to install?
A: We offer unrivaled installation support. Our experienced engineers, fluent in English, are available to travel to your location for on-site installation and training. Alternatively, you can visit our factory for comprehensive, free training sessions. We also provide detailed installation manuals, step-by-step tutorial videos, and online support to ensure seamless operation of your machine.
Q: What is the Warranty Policy?
A: We offer a robust 1-year warranty for your peace of mind. During this period, if any electronic parts malfunction, we will dispatch replacement parts free of charge and assist you with the installation. Post-warranty, our technical support remains complimentary, although replacement parts will be charged. Our commitment to quality endures beyond the warranty period, offering lifelong after-sales service. We also supply spare parts and a comprehensive range of inks including Eco Solvent, Solvent, UV, Pigment, Sublimation inks, along with printing materials and other advertising-related products.
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