Guangzhou Baicheng Digital Equipment Co., Ltd. is a distinguished manufacturer specializing in the research, production, sales, and service of cutting-edge digital printing equipment. Our innovative small-size UV flatbed printer is designed to cater to an array of applications including bags & cases printing, leather printing, custom gift processing, electronics products printing, toy printing, decorative process printing, and direct printing on hardware and plastic. This versatile machine has significantly advanced global printing standards. To achieve international excellence and set new industry benchmarks, we have assembled a team of top talents and integrated advanced technologies. The printer's sleek design is a masterpiece from a renowned Japanese design team, while Korea's top R&D experts contribute to its cutting-edge functionality. Utilizing leading domestic board card technology, we are committed to delivering the most stable and vibrant printing solutions, ensuring seamless and reliable production for our clients. Our mission is to offer world-class products, premier solutions, and exceptional after-sales service. Corporate Production Philosophy: Innovate with stability and grow with efficiency. Corporate Service Philosophy: Resolving customer issues is our foremost duty. Corporate Development Philosophy: Lead the printing industry trends and establish new standards.
Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. has established itself as an industry leader for nearly 20 years, offering unparalleled sales and after-sales services. Our expertise covers UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. With a global presence in over 124 countries and a clientele exceeding 3000 satisfied customers, we are also recognized as a Gold Supplier This prestigious status underlines our unwavering commitment to quality and customer satisfaction.
Q: How to pay? Can I use a credit card?
A: We provide a flexible range of payment options tailored to your convenience, including Ali Trade Assurance, credit card payments (via Ali Trade Assurance), bank transfers, Telegraphic Transfer (T/T) payments, Western Union, and Money Gram. Each method is designed to ensure a seamless and secure transaction experience.
Q: How long can I receive the goods?
A: Upon payment confirmation, we expedite delivery within 5-7 working days. Shipping durations vary: approximately 3-5 days by air and 7-40 days by sea, depending on your destination. We are committed to ensuring prompt and efficient delivery of your order.
Q: How to receive my order? Is it safe during shipping?
A: When you place an order, we handle shipping through sea freight or reliable international express couriers such as DHL, FedEx, TNT, and UPS. We prioritize the safety of your goods, including insurance to ensure the security of your shipment throughout its journey.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: After dispatching your items, we will provide you with the Bill of Lading or tracking number. You can monitor your shipment in real-time via your phone or computer, ensuring you stay updated every step of the way.
Q: How about the machine installation if I don't know how to install?
A: We offer extensive installation support. An English-speaking engineer can be sent to your location for on-site installation and training. Alternatively, you can visit our factory for complimentary training. We also provide detailed installation manuals, instructional videos, and online support to ensure you can operate the machine with confidence.
Q: What is your Warranty Policy?
A: We provide a 1-year warranty on our products. During this period, if any electronic parts malfunction, we will send replacement parts at no cost and guide you through the replacement process. Post-warranty, we continue to offer free technical support. While replacement parts are no longer free, our dedication to lifelong after-sales service endures. We focus on quality over low cost, maintaining high production standards while keeping prices affordable. Additionally, we supply spare parts and various types of ink (Eco Solvent, Solvent, UV, Pigment, Sublimation) and other related advertising materials.
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