Guangzhou Baicheng Digital Equipment Co., Ltd. was established in the picturesque Panyu District of Guangzhou City, renowned for its convenient transportation and captivating environment. Specializing in digital inkjet printers, our company boasts extensive expertise in the inkjet printing industry. Our premier product line includes UV flatbed printers, UV roll-to-roll printers, UV cylinder printers, solvent inkjet printers, eco-solvent inkjet printers, as well as DTF and DTG printers. With a steadfast commitment, we have made significant contributions to the advancement of global printing technologies.
To ascend to the pinnacle of international standards and set new industry benchmarks, we have integrated top-tier talent and cutting-edge technology. Our machine designs are crafted by a prestigious Japanese design team, with research and development spearheaded by Korea's finest experts. Utilizing leading domestic board card companies, we are dedicated to producing the most stable and vibrant printing equipment, ensuring seamless production for our customers. We pledge to deliver world-class products, premier solutions, and exceptional after-sales service. Our corporate production philosophy is grounded in innovation and efficiency. Our service philosophy prioritizes resolving customer issues, while our development philosophy aims to guide industry trends and establish new standards.
Furthermore, we are vigorously developing new products to cater to diverse requirements. Our company employs a marble platform and infrared inspection equipment to meticulously control product quality. Upholding the business principle of mutual benefits, we have earned a stellar reputation among our clientele through professional services, superior products, and competitive pricing. We warmly invite both domestic and international customers to collaborate with us for shared success.
Q: I'm not familiar with your company. How can I trust you?
A: At Guangzhou Baicheng Digital Equipment Co., Ltd, we pride ourselves on nearly 20 years of excellence in the industry. We supply top-tier UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. This prestigious recognition underscores our unwavering commitment to quality and trustworthiness.
Q: What are the payment options? Can I use a credit card?
A: For your convenience, we offer multiple payment methods: Ali Trade Assurance, credit card payments (through Ali Trade Assurance), bank transfers, Telegraphic Transfer (T/T), Western Union, and Money Gram. We strive to make transactions as seamless as possible for you.
Q: How soon can I expect to receive my order?
A: Upon receiving your deposit or full payment, we dispatch your order within 5 to 7 working days. Delivery takes approximately 3 to 5 days by air and between 7 to 40 days by sea, depending on your location. We ensure prompt and efficient service.
Q: What is the process of receiving my order? Is shipping safe?
A: After you place an order, we handle shipping via sea or international express services such as DHL, FedEx, TNT, and UPS. We take meticulous care to ensure the safety of your goods and purchase insurance for added security. Your order is in safe hands.
Q: How can I obtain the tracking number for my shipment? How do I contact the carrier?
A: Once your items are shipped, we provide the Bill of Lading or a tracking number. This allows you to monitor your shipment online in real-time using your phone or computer, ensuring you're always informed about your order's status.
Q: What if I don't know how to install the machine?
A: We offer comprehensive support for machine installation. Our proficient engineers can travel to your location to install the machine and provide training, or you can visit our factory for free training. We also supply detailed installation manuals, instructional videos, and online support to ensure you operate the machine efficiently and without hassle.
Q: What is your Warranty Policy?
A: We provide a 1-year warranty on our products. Should any electronic parts fail within this period, we will replace them at no cost and assist with installation. Post-warranty, we continue to offer free technical support, although replacement parts will incur a charge. Our commitment to quality remains, ensuring lifetime after-sales service. We maintain high production standards while offering competitive prices. Additionally, we supply spare parts and a range of inks including Eco Solvent, solvent, UV, pigment, and sublimation inks, alongside other advertising-related products.
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