Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. has nearly two decades of unparalleled expertise in the sale and servicing of UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Our stellar reputation is evidenced by a global customer base spanning over 124 countries with more than 3000 satisfied clients. Trust and confidence in our services are our hallmarks.
Q: How to pay? Can I use credit card?
A: We cater to your convenience with a variety of payment methods: Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: Once your deposit or full payment is received, we commit to dispatching your order within 5 to 7 working days. Depending on your location, expect delivery within 3 to 5 days by air or 7 to 40 days by sea.
Q: How to receive my order? Is it safe during shipping?
A: After placing your order, we arrange meticulous shipment by sea or through international couriers like DHL, FedEx, TNT, or UPS. Your goods are handled with utmost care, and we purchase insurance as an added safeguard for your peace of mind.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Upon shipment, we provide you with the Bill of Lading or tracking number, enabling you to monitor your shipment in real-time through your phone or computer.
Q: How about the machine installation if I don't know how to install?
A: We offer comprehensive installation support. Our proficient English-speaking engineers can travel to your location for hands-on installation and training. Alternatively, you can visit our factory for free training. We also provide detailed manuals, video tutorials, and online assistance to ensure seamless operation of your machine.
Q: What is Warranty Policy?
A: Our products come with a 1-year warranty during which we supply replacement parts at no cost and assist with installation if any electronic parts fail. Post-warranty, we continue to offer free technical support, though replacement parts will incur a charge. We pride ourselves on offering lifelong after-sales service. Beyond printers, we supply spare parts and a range of high-quality inks such as Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, alongside other printing materials and advertising industry products.
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