Guangzhou Baicheng Digital Equipment Co., Ltd is a manufacturer specialized in research, produce, sales and service of digital printing equipment. Our company introduced a small size UV flatbed printer, it covers bags&cases printing, leather printing, process gift customization, electronics products printing, toy printings, decorative process printing, hardware, plastic, direct printing in multiple fields. Has an indelible contribution to the development of global printing. In order to reach the international leading level, establish a new standard for the printing industry, we have brought in a large number of talents and advanced technology. The appearance of the machine was created by the Japanese design team, hired Korea's top research and development team, and adopted domestic leading level of board card companies, committed to producing the most stable, most colorful printing equipment. The escort of customer's stable production. Our company will provide the world-class products, the top-class solution, quality after sales service. Corporate production philosophy: Innovation in stability and development in efficiency. Corporate service philosophy: It is our duty to solve the problem for our customer. Corporate development philosophy: Guide the printing trend and establish new standards in the industry.
Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. has been a trusted leader in the digital printing industry for nearly two decades. With comprehensive sales and after-sales services, we cater to a global clientele, boasting over 3000 satisfied customers across more than 124 countries.
Q: How to pay? Can I use a credit card?
A: We offer a variety of payment methods to suit your convenience, including Ali Trade Assurance, credit card payments (via Ali Trade Assurance), bank transfers, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: Once we receive your deposit or full payment, we will arrange delivery within 5-7 working days. Depending on your location, shipping may take approximately 3-5 days by air or 7-40 days by sea.
Q: How to receive my order? Is it safe during shipping?
A: We prioritize your order's safety by arranging shipping via sea or reputable international express couriers such as DHL, FedEx, TNT, and UPS. Additionally, we purchase insurance to further safeguard your shipment, ensuring it arrives securely.
Q: How can I get the tracking number of the shipment? And how to contact the carrier (express delivery company)?
A: After dispatching your items, we will provide you with the Bill of Lading or tracking number. You can then easily monitor your shipment's progress online via your phone or computer.
Q: How about the machine installation if I don't know how to install it?
A: We offer a comprehensive installation service to ensure you can operate your new machine with confidence. Our skilled engineers, fluent in English, can travel to your country to set up the machine and provide hands-on training. Alternatively, you are welcome to visit our factory for complimentary training. We also provide detailed installation manuals, instructional videos, and online support to assist you.
Q: What is the Warranty Policy?
A: We offer a 1-year warranty on our products. During this period, if any electronic parts malfunction, we will send replacement parts free of charge and assist with the replacement process. Even after the warranty expires, we continue to provide free technical support. Although the replacement parts will no longer be free, our commitment to lifelong after-sales service remains. Our dedication to quality ensures high production standards at affordable prices. Additionally, we supply spare parts and various inks such as Eco Solvent ink, solvent ink, UV ink, pigment ink, sublimation ink, as well as other related printing materials and products.
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