Guangzhou Baicheng Digital Equipment Co., Ltd. is a renowned leader in the realm of digital printing, specializing in the innovation, production, sales, and service of state-of-the-art digital printing equipment. Our groundbreaking small-size UV flatbed printer is engineered to meet a diverse range of applications, such as bags & cases printing, leather printing, custom gift processing, electronics product printing, toy printing, decorative process printing, and direct printing on hardware and plastic. This multipurpose printer has revolutionized global printing standards. Striving for international excellence and industry leadership, we have assembled an elite team of professionals and integrated cutting-edge technologies. Its sleek, sophisticated design is the brainchild of a celebrated Japanese design team, complemented by the groundbreaking functionality developed by Korea's top R&D experts. Utilizing premier domestic board card technology, we are dedicated to providing unparalleled stability and vibrant printing solutions, ensuring flawless and consistent production for our clients. Our mission is to deliver world-class products, top-tier solutions, and exceptional after-sales service. Corporate Production Philosophy: Innovate with stability and grow with efficiency. Corporate Service Philosophy: Resolving customer issues is our foremost duty. Corporate Development Philosophy: Lead the printing industry trends and set new benchmarks.
Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. has been a trusted name in the digital equipment industry for nearly 20 years. Our expertise spans UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. With a presence in over 124 countries and a clientele of over 3,000 satisfied customers, you can place your trust in our longstanding reputation and global reach.
Q: How to pay? Can I use a credit card?
A: We provide multiple payment options tailored to your convenience. These include Ali Trade Assurance, credit card payments via Ali Trade Assurance, bank transfers, Telegraphic Transfer (T/T), Western Union, and Money Gram. Each payment method is designed to ensure a smooth and secure transaction process.
Q: How long can I receive the goods?
A: Once payment is confirmed, we expedite delivery within 5-7 working days. Shipping times vary by method: 3-5 days by air and 7-40 days by sea, depending on your destination. Our goal is to ensure timely and efficient delivery of your order.
Q: How to receive my order? Is it safe during shipping?
A: Your order will be shipped via reliable sea freight or international express couriers such as DHL, FedEx, TNT, or UPS. We prioritize the safety of your goods by including insurance to safeguard your order throughout its journey, ensuring it arrives securely and in excellent condition.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Once your items are shipped, we will provide you with the Bill of Lading or tracking number. This allows you to monitor your shipment in real-time via phone or computer, keeping you updated at every stage of the delivery process.
Q: How about the machine installation if I don't know how to install?
A: We offer extensive installation support to ensure you can operate your machine with ease. An English-speaking engineer can be sent to your location for on-site installation and training. Alternatively, you can visit our factory for complimentary training. We also offer detailed installation manuals, instructional videos, and online support to facilitate a smooth installation process.
Q: What is your Warranty Policy?
A: Our products come with a 1-year warranty. Should any electronic parts malfunction during this period, we will provide replacement parts at no cost and guide you through the replacement process. After the warranty period, we continue to offer free technical support. While replacement parts will no longer be free, our dedication to lifelong after-sales service remains. We uphold high production standards while keeping prices competitive. Additionally, we supply spare parts and various inks (Eco Solvent, Solvent, UV, Pigment, Sublimation) and other related advertising materials.
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