Guangzhou Baicheng Digital Equipment Co., Ltd., established in the scenic Panyu District of Guangzhou City, is renowned for its convenient transportation and captivating environment. Specializing in digital inkjet printers, our company has amassed extensive expertise in the inkjet printing industry. Our premier product line includes UV flatbed printers, UV roll-to-roll printers, UV cylinder printers, solvent inkjet printers, eco-solvent inkjet printers, as well as DTF and DTG printers. With a steadfast commitment, we have significantly advanced global printing technologies.
To ascend to the pinnacle of international standards and set new industry benchmarks, we have integrated top-tier talent and cutting-edge technology. Our machine designs are crafted by a prestigious Japanese design team, with research and development led by Korea's finest experts. Utilizing leading domestic board card companies, we produce the most stable and vibrant printing equipment, ensuring seamless production for our customers. We pledge to deliver world-class products, premier solutions, and exceptional after-sales service. Our corporate production philosophy is grounded in innovation and efficiency. Our service philosophy prioritizes resolving customer issues, while our development philosophy aims to guide industry trends and establish new standards.
Furthermore, we are vigorously developing new products to cater to diverse requirements. Our company employs a marble platform and infrared inspection equipment to meticulously control product quality. Upholding the business principle of mutual benefits, we have earned a stellar reputation among our clientele through professional services, superior products, and competitive pricing. We warmly invite both domestic and international customers to collaborate with us for shared success.
Q: I'm not familiar with your company. How can I trust you?
A: At Guangzhou Baicheng Digital Equipment Co., Ltd, we pride ourselves on delivering exemplary sales and after-sales services for nearly 20 years. We specialize in UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Our stellar reputation spans 124 countries, with a loyal customer base exceeding 3000 worldwide.
Q: What are the payment options? Can I use a credit card?
A: We offer a range of convenient payment methods: Ali Trade Assurance, credit card payments through Ali Trade Assurance, bank transfers, Telegraphic Transfer (T/T) payments, Western Union, and Money Gram.
Q: How soon can I expect to receive my order?
A: Upon receiving your deposit or full payment, we will schedule delivery within 5 to 7 working days. Shipping usually takes 3 to 5 days by air and 7 to 40 days by sea, depending on your location.
Q: What is the process of receiving my order? Is shipping safe?
A: After placing your order, we arrange shipping via sea or international express services such as DHL, FedEx, TNT, and UPS. Your goods will be meticulously handled and we purchase insurance for added security and peace of mind.
Q: How can I obtain the tracking number for my shipment? How do I contact the carrier?
A: Once your items are shipped, we will provide you with the Bill of Lading or a tracking number. You can track your shipment online in real-time using your phone or computer.
Q: What if I don't know how to install the machine?
A: We offer extensive support for machine installation. Our proficient engineers, fluent in English, can travel to your location to install the machine and provide training. Alternatively, you can visit our factory for complimentary training. We also offer installation manuals, videos, and online support to ensure smooth and efficient operation of your machine.
Q: What is your Warranty Policy?
A: Our products come with a 1-year warranty. If any electronic parts fail within this period, we will provide replacement parts at no cost and assist with their installation. Beyond the warranty, we offer free technical support. While replacement parts will no longer be free after the warranty period, we are committed to lifelong after-sales service. Our quality standards are unwavering, and we maintain affordable prices. Additionally, we supply spare parts and various inks such as Eco Solvent, solvent, UV, pigment, and sublimation inks, along with other advertising-related products.
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