Guangzhou Baicheng Digital Equipment Co., Ltd. is a distinguished manufacturer specializing in the research, production, sales, and service of cutting-edge digital printing equipment. Our innovative small-size UV flatbed printer is designed to cater to an array of applications including bags & cases printing, leather printing, custom gift processing, electronics products printing, toy printing, decorative process printing, and direct printing on hardware and plastic. This versatile machine has significantly advanced global printing standards. To achieve international excellence and set new industry benchmarks, we have assembled a team of top talents and integrated advanced technologies. The printer's sleek design is a masterpiece from a renowned Japanese design team, while Korea's top R&D experts contribute to its cutting-edge functionality. Utilizing leading domestic board card technology, we are committed to delivering the most stable and vibrant printing solutions, ensuring seamless and reliable production for our clients. Our mission is to offer world-class products, premier solutions, and exceptional after-sales service. Corporate Production Philosophy: Innovate with stability and grow with efficiency. Corporate Service Philosophy: Resolving customer issues is our foremost duty. Corporate Development Philosophy: Lead the printing industry trends and establish new standards.
Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. has been a trusted leader in the industry for nearly two decades, offering unparalleled sales and after-sales services. Our expertise spans across UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. With our products reaching over 124 countries and a loyal clientele exceeding 3000 satisfied customers, we also hold the prestigious Gold Supplier status—testament to our unwavering commitment to quality and customer satisfaction.
Q: How to pay? Can I use a credit card?
A: We provide a wide range of payment methods tailored to your convenience, including Ali Trade Assurance, credit card payments (through Ali Trade Assurance), bank transfers, Telegraphic Transfer (T/T) payment, Western Union, and Money Gram. Each method ensures a smooth and secure transaction process, giving you peace of mind.
Q: How long can I receive the goods?
A: Once your payment is confirmed, we expedite delivery within 5-7 working days. Shipping times vary: approximately 3-5 days for air shipments, and 7-40 days by sea, depending on your location. We strive to ensure timely and efficient delivery to meet your expectations.
Q: How to receive my order? Is it safe during shipping?
A: When you place an order with us, we handle the shipping through sea freight or international express couriers like DHL, FedEx, TNT, and UPS. We prioritize the safety of your goods by including insurance, guaranteeing the security of your order throughout its journey.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: After shipping your items, we provide you with the Bill of Lading or tracking number. This enables you to monitor your shipment in real-time through your phone or computer, ensuring you remain informed at every stage.
Q: How about the machine installation if I don't know how to install?
A: We offer comprehensive installation support. Our English-speaking engineer can be dispatched for on-site installation and training, or you can visit our factory for complimentary training. Additionally, we provide detailed installation manuals, instructional videos, and online support to ensure you can proficiently operate the machine.
Q: What is your Warranty Policy?
A: We offer a 1-year warranty on our products. During this period, if any electronic parts malfunction, we will send replacement parts at no cost and guide you through the replacement process. Post-warranty, we continue to provide free technical support. While replacement parts are no longer free, we uphold our commitment to lifelong after-sales service. We emphasize quality over low cost, maintaining high production standards while keeping prices affordable. Additionally, we supply spare parts and various types of ink (Eco Solvent, Solvent, UV, Pigment, Sublimation) as well as other related advertising materials.
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