Guangzhou Baicheng Digital Equipment Co., Ltd., established in the scenic and conveniently-located Panyu District of Guangzhou City, is a leader in the digital inkjet printing industry. With a wealth of experience, we specialize in innovative inkjet printers. Our flagship products include UV flatbed printers, UV roll-to-roll printers, UV cylinder printers, solvent inkjet printers, eco-solvent inkjet printers, and advanced DTF and DTG printers. Our contributions have been pivotal in shaping the global printing landscape.
To achieve international excellence and set new standards in the printing industry, we've recruited top talent and integrated cutting-edge technology. Our machine designs are crafted by a distinguished Japanese design team, while our R&D is spearheaded by Korea's finest experts. We utilize premier domestic board card components to ensure our printers are the most stable and vibrant on the market. We are dedicated to supporting our clients' stable production with world-class products, premier solutions, and unparalleled after-sales service. Our production philosophy is 'Innovation in Stability and Development in Efficiency,' our service philosophy is 'Solving Customer Problems Is Our Duty,' and our development philosophy is 'Guiding the Printing Trend and Setting New Industry Standards.'
Additionally, we are committed to continuous innovation to meet diverse customer needs. Equipped with a marble platform and infrared inspection equipment, we rigorously ensure product quality. Our adherence to the principle of mutual benefits has earned us a stellar reputation for professional service, high-quality products, and competitive pricing. We cordially invite customers from both domestic and international markets to join us for mutual success.
Q: I am not familiar with your company. How can I trust your services and products?
A: Guangzhou Baicheng Digital Equipment Co., Ltd has been an industry leader for almost 20 years, providing exceptional sales and after-sales service. We specialize in UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. With a client base of over 3000 customers in more than 124 countries, our reputation speaks for itself. We are also a Gold Supplier on Alibaba, ensuring you receive the highest quality service and products.
Q: What payment options do you offer? Can I pay with a credit card?
A: We offer multiple payment methods including Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram. Choose the method that best suits your convenience.
Q: What is the delivery time for my order?
A: We promptly arrange delivery within 5 to 7 working days upon receiving your deposit or full payment. Shipping times vary: approximately 3 to 5 days by air and 7 to 40 days by sea, depending on the destination country.
Q: How will I receive my order, and is it safe during shipment?
A: Your order will be shipped via sea or international express delivery services like DHL, FedEx, TNT, and UPS. Rest assured, your goods are safe with us. Additionally, we purchase shipping insurance for added protection.
Q: How can I track my shipment and contact the carrier?
A: After your items are shipped, we will provide you with the Bill of Lading or tracking number. You can monitor your shipment's progress in real-time online using your phone or computer, ensuring you are always informed.
Q: What if I don't know how to install the machine?
A: We offer comprehensive installation support. We can send an English-speaking engineer to your location for installation and training. Alternatively, you are welcome to visit our factory for free training. We also provide installation manuals, videos, and online support, backed by our extensive experience.
Q: What is your warranty policy?
A: We offer a 1-year warranty. If any electronic parts fail within this period, we will provide free replacement parts and assist with the installation. After the warranty period, we continue to offer free technical support, though replacement parts will be charged. We are committed to lifelong after-sales service, ensuring the high quality of our products with stringent production standards at an affordable price. Additionally, we supply spare parts and various inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, as well as other advertising-related products.
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