Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. boasts nearly two decades of unparalleled expertise in the sales and servicing of UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. With a distinguished track record and a global customer base spanning over 124 countries, and more than 3000 satisfied clients, we ensure your utmost trust and confidence in our exceptional services.
Q: How to pay? Can I use credit card?
A: For your convenience, we offer a variety of payment methods: Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: Upon receiving your deposit or full payment, we are committed to dispatching your order within 5 to 7 working days. Depending on your location, you can expect delivery within 3 to 5 days by air or 7 to 40 days by sea.
Q: How to receive my order? Is it safe during shipping?
A: Upon placing your order, we meticulously arrange shipment either by sea or through international carriers like DHL, FedEx, TNT, or UPS. We ensure the utmost safety for your goods and purchase insurance as an additional safeguard, providing you with peace of mind.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Once your items are shipped, we will provide you with the Bill of Lading or tracking number, allowing you to monitor your shipment in real-time via your phone or computer.
Q: How about the machine installation if I don't know how to install?
A: We offer comprehensive installation support. Our proficient English-speaking engineers can travel to your location for hands-on installation and training. Alternatively, you can visit our factory for free in-depth training. We also provide detailed manuals, video tutorials, and continuous online assistance to ensure you can operate the machine seamlessly.
Q: What is Warranty Policy?
A: Our products come with a 1-year warranty. During this period, if any electronic parts fail, we will supply replacement parts at no cost and assist you with the installation. After the warranty expires, we continue to offer free technical support, though replacement parts will be charged. We pride ourselves on providing lifelong after-sales service. In addition to our printers, we supply spare parts and a range of high-quality inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, along with various printing materials and products relevant to the advertising industry.
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