Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. boasts nearly two decades of unparalleled expertise in selling and servicing UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. With a prestigious customer base expanding across over 124 countries and a remarkable record of 3000+ satisfied clients worldwide, we ensure that you can place your utmost trust and confidence in our superior services.
Q: How to pay? Can I use credit card?
A: We offer a variety of flexible payment methods to suit your convenience: Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: Upon receipt of your deposit or full payment, we commit to dispatching your order within 5 to 7 working days. Depending on your location, expect delivery within 3 to 5 days by air or 7 to 40 days by sea.
Q: How to receive my order? Is it safe during shipping?
A: Upon placing your order, we meticulously arrange shipment either by sea or via reputable international express services such as DHL, FedEx, TNT, or UPS. We ensure the utmost safety of your goods and also purchase shipping insurance as an added safeguard for your peace of mind.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Once your items are shipped, we will promptly provide you with the Bill of Lading or tracking number, enabling you to monitor your shipment in real-time via your phone or computer.
Q: How about the machine installation if I don't know how to install?
A: We offer comprehensive installation support. Our proficient English-speaking engineers can travel to your location for hands-on installation and training. Alternatively, you are welcome to visit our factory for free training. We also provide detailed manuals, video tutorials, and online assistance to ensure you can operate the machine seamlessly.
Q: What is Warranty Policy?
A: Our products come with a 1-year warranty. During this period, if any electronic parts fail, we will supply replacement parts at no cost and assist you with the installation. After the warranty expires, we continue to offer free technical support, though replacement parts will be charged. We pride ourselves on providing lifelong after-sales service. Beyond printers, we supply spare parts and a range of high-quality inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, alongside various printing materials and products relevant to the advertising industry.
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