Guangzhou Baicheng Digital Equipment Co., Ltd, a beacon of innovation in the heart of Panyu District, Guangzhou City, prides itself on its specialization in digital inkjet printers. Nestled in an area known for its convenient transportation and scenic environment, our company boasts a wealth of experience in the inkjet printing industry. Our product lineup is extensive, featuring UV flatbed printers, UV roll-to-roll printers, UV cylinder printers, solvent inkjet printers, eco-solvent inkjet printers, and DTF and DTG printers. We have made an indelible mark on the global printing landscape with our cutting-edge products.
To ascend to the pinnacle of international standards and set new benchmarks in the printing industry, we have infused our team with a plethora of talents and cutting-edge technology. Our machines, designed by a prestigious Japanese team and brought to life with the expertise of Korea's top research and development minds, incorporate the domestic market's leading board card technology. We are dedicated to producing the most stable and vibrant printing equipment, ensuring seamless and reliable production for our customers. Our commitment is to deliver world-class products, top-tier solutions, and unparalleled after-sales service. Our production philosophy revolves around innovation within stability and development driven by efficiency. Our service philosophy underscores our duty to resolve customer issues promptly. Our development philosophy is to lead printing trends and set new industry standards.
Furthermore, we are steadfast in our efforts to innovate and develop new products that cater to diverse needs. Our company employs a marble platform and infrared inspection technology to uphold the highest quality standards. By adhering to the principle of mutual benefits, we have earned a sterling reputation for our professional services, superior products, and competitive pricing. We extend a warm invitation to customers, both domestic and international, to collaborate with us in achieving mutual success and shared prosperity.
Q: I don't know your company well. How can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd has been providing unparalleled sales and after-sales services for nearly two decades. With our extensive product line including UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers, we have garnered the trust of over 3,000 customers from 124 countries worldwide.
Q: How can I pay? Can I use a credit card?
A: We offer a variety of payment methods for your convenience: Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long will it take to receive the goods?
A: Once the deposit or full payment is received, we will arrange delivery within 5-7 working days. Shipping durations are approximately 3 to 5 days by air, and 7 to 40 days by sea, varying by destination.
Q: How will my order be shipped? Is it safe?
A: We ensure the utmost safety and reliability in shipping, using methods such as sea freight or international express couriers like DHL, FedEx, TNT, and UPS. Additionally, we purchase insurance to guarantee the security of your order.
Q: How can I get the tracking number for my shipment? And how do I contact the carrier?
A: Upon shipping your items, we will provide you with the Bill of Lading or tracking number. You can then track your shipment online, in real-time, via your phone or computer.
Q: What if I need help with machine installation?
A: Our expert engineers, proficient in English, are available to travel to your location for installation and training. Alternatively, you are welcome to visit our factory for free training. We also offer comprehensive installation manuals, instructional videos, and online support to ensure you can operate the machine effortlessly.
Q: What is your warranty policy?
A: We offer a one-year warranty during which we will replace any defective electronic parts free of charge and provide support for their installation. Post-warranty, we continue offering free technical support, though replacement parts will be chargeable. Our commitment to quality extends beyond warranty, ensuring lifelong after-sales service. We also supply spare parts, various inks, and related products to support your advertising needs.
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