Guangzhou Baicheng Digital Equipment Co., Ltd. was founded in the picturesque Panyu District of Guangzhou City, known for its excellent transportation links and enchanting surroundings. As experts in digital inkjet printers, we possess an in-depth understanding and extensive experience in the inkjet printing industry. Our premier product range includes cutting-edge UV flatbed printers, UV roll-to-roll printers, UV cylinder printers, solvent inkjet printers, eco-solvent inkjet printers, as well as innovative DTF and DTG printers. Our unwavering dedication has significantly advanced global printing technologies.
To achieve international standards and set new industry benchmarks, we have integrated top-tier talent and advanced technology. Our machine designs are crafted by an esteemed Japanese design team, while R&D is led by Korea's finest experts. Partnering with leading domestic board card companies, we are committed to producing the most stable and vibrant printing equipment, ensuring seamless production for our clients. We promise to deliver world-class products, premier solutions, and exceptional after-sales service. Innovation and efficiency are at the core of our corporate production philosophy. Our service philosophy focuses on resolving customer issues, and our development philosophy aims to guide industry trends and establish new standards.
We are also vigorously developing new products to meet diverse customer requirements. Our company employs a marble platform and infrared inspection equipment to ensure meticulous product quality control. Adhering to the business principle of mutual benefits, we have earned a stellar reputation among our clientele through professional services, superior products, and competitive pricing. We warmly invite both domestic and international customers to collaborate with us for shared success.
Q: I'm not familiar with your company. How can I trust you?
A: At Guangzhou Baicheng Digital Equipment Co., Ltd, we take immense pride in our extensive sales and after-sales services. For nearly two decades, we have been the trusted provider of premier UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Our stellar reputation spans across 124 countries, with a satisfied customer base exceeding 3000 globally.
Q: What are the payment options? Can I use a credit card?
A: We provide a wide array of payment methods for your convenience, including: Ali Trade Assurance, credit card payments (via Ali Trade Assurance), bank transfers, Telegraphic Transfer (T/T) payments, Western Union, and Money Gram.
Q: How soon can I expect to receive my order?
A: Upon receiving your deposit or full payment, we will promptly arrange delivery within 5 to 7 working days. Shipping generally takes 3 to 5 days by air and 7 to 40 days by sea, depending on your destination.
Q: What is the process of receiving my order? Is shipping safe?
A: After placing an order with us, we manage shipping via sea or international express services like DHL, FedEx, TNT, and UPS. Rest assured, your goods will be handled with the utmost care, and we purchase insurance for added security to ensure the safe arrival of your products.
Q: How can I obtain the tracking number for my shipment? How do I contact the carrier?
A: After shipping your items, we will promptly provide you with the Bill of Lading or a tracking number. You can then monitor your shipment in real-time online using your phone or computer.
Q: What if I don't know how to install the machine?
A: We offer extensive support for machine installation. Our highly skilled engineers, proficient in English, are ready to travel to your location for on-site installation and training. Alternatively, you can visit our factory for complimentary training. We also offer detailed manuals, instructional videos, and online support to help you operate the machine seamlessly.
Q: What is your Warranty Policy?
A: We provide a comprehensive 1-year warranty on our products. Should any electronic parts fail within this period, we will supply replacement parts at no cost and assist with their installation. Beyond the warranty period, we continue to offer free technical support. Although replacement parts will incur a cost post-warranty, we ensure lifelong after-sales service. Our unwavering commitment to quality is reflected in our high production standards and competitive pricing. Additionally, we supply spare parts and various inks, including Eco Solvent, solvent, UV, pigment, and sublimation inks, along with other related products for advertising.
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