Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. boasts nearly two decades of unmatched expertise in selling and servicing UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. With a flourishing customer base spanning more than 124 countries and over 3000 satisfied clients worldwide, we ensure your utmost trust and confidence in our top-tier products and services.
Q: How to pay? Can I use credit card?
A: We offer a variety of convenient payment methods to suit your preferences, including Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: Upon receipt of your deposit or full payment, we pledge to dispatch your order within 5 to 7 working days. Delivery can be expected within 3 to 5 days by air or 7 to 40 days by sea, depending on your location.
Q: How to receive my order? Is it safe during shipping?
A: Once your order is placed, we meticulously arrange shipment either by sea or through international express services like DHL, FedEx, TNT, or UPS. We prioritize the utmost safety of your goods, additionally purchasing insurance to offer extra peace of mind.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: After your items are shipped, we will promptly provide you with the Bill of Lading or tracking number. This enables you to monitor your shipment in real-time via your phone or computer.
Q: How about the machine installation if I don't know how to install?
A: We offer comprehensive installation support tailored to your needs. Our proficient English-speaking engineers can travel to your location for hands-on installation and training. Alternatively, you are welcome to visit our factory for free training. We also provide detailed manuals, video tutorials, and online assistance to ensure seamless operation of the machine.
Q: What is Warranty Policy?
A: Our products come with a 1-year warranty. During this period, if any electronic parts fail, we will supply replacement parts at no cost and assist you with the installation. Post-warranty, we continue to offer free technical support, although replacement parts will be charged. We pride ourselves on providing lifelong after-sales service. Beyond printers, we supply spare parts and a range of high-quality inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, along with various printing materials and products relevant to the advertising industry.
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