Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. proudly presents nearly two decades of unrivaled expertise in the sales and service of UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Our reputation is built on a global footprint, serving over 3000 satisfied clients in more than 124 countries, ensuring your utmost trust and confidence in our stellar services.
Q: How to pay? Can I use credit card?
A: We provide a multitude of payment options tailored for your convenience: Ali Trade Assurance, credit card (processed via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: Upon receipt of your deposit or full payment, we pledge to dispatch your order within 5 to 7 working days. Swift delivery is assured within 3 to 5 days by air or 7 to 40 days by sea, depending on your geographic location.
Q: How to receive my order? Is it safe during shipping?
A: After you place your order, we meticulously arrange shipment via sea or reputable international express services like DHL, FedEx, TNT, or UPS. We prioritize the utmost safety for your goods and purchase insurance as an added safeguard for your peace of mind.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Once your items are shipped, we will promptly provide you with the Bill of Lading or tracking number, enabling you to monitor your shipment in real-time via your phone or computer.
Q: How about the machine installation if I don't know how to install?
A: We offer comprehensive installation support to meet your needs. Our proficient English-speaking engineers can travel to your location for hands-on installation and training. Alternatively, you are welcome to visit our factory for free training. We also supply detailed manuals, video tutorials, and online assistance to ensure seamless machine operation.
Q: What is Warranty Policy?
A: Our products come with a 1-year warranty. During this period, should any electronic parts fail, we will promptly supply replacement parts at no cost and assist with the installation. Post-warranty, we continue to offer free technical support, though replacement parts will be charged. We are committed to providing lifelong after-sales service. Beyond printers, we also offer spare parts and an extensive range of high-quality inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, along with various printing materials and products pertinent to the advertising industry.
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