Nestled within the picturesque Panyu District of Guangzhou City, Guangzhou Baicheng Digital Equipment Co., Ltd. thrives amid convenient transportation and a captivating environment. Our specialization in digital inkjet printers is backed by extensive industry expertise. Our distinguished product portfolio includes UV flatbed printers, UV roll-to-roll printers, UV cylinder printers, solvent inkjet printers, eco-solvent inkjet printers, as well as DTF and DTG printers. Our unwavering commitment has propelled significant advancements in global printing technologies.
Aiming to reach the zenith of international standards and redefine industry benchmarks, we integrate elite talent and state-of-the-art technology. Our sophisticated machine designs are the brainchildren of a prestigious Japanese design team, while our cutting-edge R&D is helmed by Korea's finest experts. By leveraging top domestic board card companies, we craft the most stable and vibrant printing equipment, ensuring flawless production for our clientele. We are dedicated to delivering world-class products, unmatched solutions, and outstanding after-sales service. Our corporate philosophy is rooted in innovation and efficiency, our service philosophy focuses on resolving customer issues, and our development philosophy aspires to steer industry trends and set new benchmarks.
Moreover, we are avidly developing new products to meet diverse market demands. To ensure meticulous quality control, our company employs a marble platform and infrared inspection equipment. By adhering to the business principle of mutual benefits, we have garnered an excellent reputation among our clientele through professional services, superior products, and competitive pricing. We warmly welcome domestic and international customers to join us in collaborative success.
Q: I'm not familiar with your company. How can I trust you?
A: At Guangzhou Baicheng Digital Equipment Co., Ltd, we take immense pride in our comprehensive sales and after-sales services. Boasting nearly two decades of unwavering excellence, we specialize in crafting high-quality UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Our stellar reputation spans 124 countries, supported by a global customer base of over 3,000 satisfied clients.
Q: What are the payment options? Can I use a credit card?
A: We offer multiple payment methods for your utmost convenience: Ali Trade Assurance, credit card payments through Ali Trade Assurance, bank transfers, Telegraphic Transfer (T/T) payments, Western Union, and Money Gram.
Q: How soon can I expect to receive my order?
A: Upon receiving your deposit or full payment, we will expedite your order within 5 to 7 working days. Shipping duration varies: expect 3 to 5 days by air and 7 to 40 days by sea, contingent on your location.
Q: What is the process of receiving my order? Is shipping safe?
A: After order placement, we coordinate shipping via sea or leading international express services such as DHL, FedEx, TNT, and UPS. Your goods are handled with the utmost care for optimal safety. Additionally, we purchase insurance to further ensure the security of your shipment.
Q: How can I obtain the tracking number for my shipment? How do I contact the carrier?
A: Post-shipment, we will furnish you with the Bill of Lading or a tracking number. This allows you to monitor your shipment in real-time online, whether on your phone or computer.
Q: What if I don't know how to install the machine?
A: We provide extensive support for machine installation. Our seasoned engineers, fluent in English, are available for travel to your country to install the machine and conduct training. Alternatively, you can visit our factory for complimentary training. We also supply detailed installation manuals, instructional videos, and online support to ensure seamless machine operation.
Q: What is your Warranty Policy?
A: We offer a robust 1-year warranty on our products. Should any electronic components fail within this period, we will supply replacement parts free of charge and assist with their installation. Post-warranty, we continue to provide free technical support, although replacement parts will incur a cost. Our dedication to quality and lifelong after-sales service remains unwavering. We maintain stringent production standards and offer our products at competitive prices. Additionally, we provide spare parts and a variety of inks-Eco Solvent, solvent, UV, pigment, and sublimation inks-alongside other advertising-related products.
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