Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. boasts nearly two decades of expertise in selling and servicing UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. With a customer base extending across more than 124 countries and over 3000 satisfied clients globally, you can be assured of our unparalleled reliability and dedication. We stand as a beacon of trust and excellence in the industry, ensuring your utmost confidence in our services.
Q: How to pay? Can I use credit card?
A: We offer a range of payment methods to suit your convenience, including Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram. We aim to provide flexibility and ease for all our valued clients.
Q: How long can I receive the goods?
A: Upon receipt of your deposit or full payment, we ensure to dispatch your order within 5 to 7 working days. Depending on your location, you can expect delivery within 3 to 5 days by air or between 7 to 40 days by sea. Our commitment is to ensure timely and efficient delivery.
Q: How to receive my order? Is it safe during shipping?
A: Upon placing your order, we meticulously arrange shipment either by sea or through international express services such as DHL, FedEx, TNT, or UPS. We ensure the utmost safety for your goods and also purchase insurance as an additional safeguard, providing you with complete peace of mind.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Once your items are shipped, we will promptly provide you with the Bill of Lading or tracking number. This allows you to monitor your shipment in real-time via your phone or computer, ensuring you stay updated every step of the way.
Q: How about the machine installation if I don't know how to install?
A: We offer comprehensive installation support. Our proficient English-speaking engineers can travel to your location for hands-on installation and training. Alternatively, you're welcome to visit our factory for free training. We also provide detailed manuals, video tutorials, and online assistance, ensuring you can operate the machine seamlessly and confidently.
Q: What is Warranty Policy?
A: Our products come with a 1-year warranty. During this period, if any electronic parts fail, we will supply replacement parts at no cost and assist you with the installation. After the warranty expires, we continue to offer free technical support, though replacement parts will be charged. We pride ourselves on providing lifelong after-sales service. Additionally, we supply a wide range of high-quality inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, along with various printing materials and products relevant to the advertising industry.
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