Guangzhou Baicheng Digital Equipment Co., Ltd is a premier manufacturer dedicated to the research, production, sales, and service of cutting-edge digital printing equipment. Our innovative small-size UV flatbed printers cater to a diverse range of applications, including bags & cases printing, leather printing, custom gift processing, electronics printing, toy printing, decorative processes, hardware, and plastic printing. Our contributions to the global printing landscape are unmatched and ever-evolving. To achieve international excellence and set new industry benchmarks, we have assembled a world-class team of top-tier talents and incorporated advanced technologies. The aesthetic design of our machines is crafted by a distinguished Japanese design team, seamlessly integrated with cutting-edge developments from Korea's foremost R&D experts, and powered by leading domestic board card companies, ensuring unparalleled stability and vibrant print quality. We are committed to empowering our clients with reliable and high-performance printing solutions. Guangzhou Baicheng Digital Equipment Co., Ltd is dedicated to delivering world-class products, top-notch solutions, and exceptional after-sales service. Our corporate philosophy emphasizes innovation within stability and growth through efficiency. We are passionately driven to resolve every customer challenge, guiding the printing industry's future and establishing new standards of excellence.
Q: I don't know much about your company. How can I trust you?
A:Guangzhou Baicheng Digital Equipment Co., Ltd has been a pioneering force in the digital printing industry for nearly 20 years. We offer comprehensive sales and after-sales services, specializing in UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. With a customer base exceeding 3,000 across more than 124 countries, our reliability is well-established.
Q: What payment methods do you accept? Can I use a credit card?
A: We offer diverse payment options to suit your needs. You can choose from Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long will it take to receive my order?
A: Once we receive your deposit or full payment, we will dispatch your order within 5-7 working days. Shipping typically takes 3-5 days by air and 7-40 days by sea, depending on your location.
Q: How will my order be shipped? Is it safe?
A: Your order will be securely shipped via sea or international express services like DHL, FedEx, TNT, and UPS. To ensure utmost safety, we also purchase insurance for your shipment, providing an added layer of security.
Q: How can I track my shipment?
A: We provide you with the Bill of Lading or tracking number once your items are shipped. You can easily monitor the shipment status online using your phone or computer.
Q: I am unsure how to install the machine. What should I do?
A: We offer a variety of installation support options. Our skilled English-speaking engineers can visit your country to install the machine and provide hands-on training. Alternatively, you are welcome to visit our factory for free training. We also provide detailed installation manuals, instructional videos, and online support to ensure you get the most out of your machine. Our extensive experience guarantees seamless installation assistance.
Q: What is your Warranty Policy?
A: We stand by the quality of our products with a comprehensive 1-year warranty. During this period, if any electronic parts fail, we will supply replacement parts free of charge and assist with the installation. After the warranty period, we continue to offer free technical support, though replacement parts will be charged. We are committed to lifelong after-sales service as long as you use our printer. While maintaining affordable pricing, we never compromise on quality, ensuring high production standards. Additionally, we supply a range of consumables including Eco Solvent ink, solvent ink, UV ink, pigment ink, sublimation ink, and various printing materials relevant to the advertising field.
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