Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. boasts nearly two decades of unparalleled expertise in selling and servicing UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. With our stellar reputation spanning over 124 countries and a loyal customer base of over 3000 satisfied clients worldwide, you can place your trust and confidence in our exceptional services.
Q: How to pay? Can I use credit card?
A: We provide an array of payment methods for your utmost convenience: Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: Following receipt of your deposit or full payment, we commit to dispatching your order within 5 to 7 working days. Delivery can be expected within 3 to 5 days by air or 7 to 40 days by sea, depending on your geographical location.
Q: How to receive my order? Is it safe during shipping?
A: Upon placing your order, we meticulously arrange shipment through sea or world-class international express services like DHL, FedEx, TNT, or UPS. We ensure the utmost protection for your goods and purchase insurance as an additional safeguard to guarantee your peace of mind.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Once your items are shipped, we will provide you with the Bill of Lading or tracking number, enabling you to monitor your shipment in real-time through your phone or computer.
Q: How about the machine installation if I don't know how to install?
A: We offer comprehensive installation support. Our expert English-speaking engineers can travel to your location for hands-on installation and training. Alternatively, you are welcome to visit our factory for free training. We also provide detailed manuals, video tutorials, and online assistance to ensure seamless machine operation.
Q: What is Warranty Policy?
A: Our products come with a robust 1-year warranty. During this period, if any electronic parts fail, we will supply replacement parts at no cost and assist with installation. Beyond the warranty period, we continue to offer free technical support, though replacement parts will incur charges. We pride ourselves on providing lifelong after-sales service. In addition to printers, we supply spare parts and a diverse range of high-quality inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, as well as various printing materials relevant to the advertising industry.
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