Guangzhou Baicheng Digital Equipment Co., Ltd. was founded in the picturesque Panyu District of Guangzhou City, celebrated for its strategic location, excellent transportation, and enchanting environment. As experts in digital inkjet printing, our company offers a masterful range of products, including UV flatbed printers, UV roll-to-roll printers, UV cylinder printers, solvent inkjet printers, eco-solvent inkjet printers, alongside DTF and DTG printers. Committed to the forefront of global printing technology, we have significantly advanced the field through our innovative contributions.
Striving to attain international excellence and redefine industry benchmarks, we have amalgamated premier talent and state-of-the-art technology. Our machine designs are the brainchild of an esteemed Japanese design team, and our R&D endeavors are led by top Korean specialists. Partnering with leading domestic board card companies, we are devoted to producing the most stable and vibrant printing equipment, ensuring flawless production for our clients. We promise to deliver world-class products, unparalleled solutions, and exceptional after-sales service. Our production philosophy is rooted in innovation and efficiency, our service philosophy focuses on resolving customer issues, and our development philosophy aims to lead industry trends and set new standards.
Moreover, we are actively innovating new products to meet a variety of demands. Our company leverages a marble platform and infrared inspection equipment to rigorously control product quality. Adhering to the business principle of mutual benefits, we have earned a stellar reputation among our clientele through professional services, superior products, and competitive pricing. We warmly welcome both domestic and international customers to partner with us for mutual success and shared prosperity.
Q: I'm not familiar with your company. How can I trust you?
A: At Guangzhou Baicheng Digital Equipment Co., Ltd, we take immense pride in our extensive sales and after-sales services. For nearly two decades, we've been at the forefront, delivering premium UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. We boast a stellar reputation across 124 countries, winning the trust of over 3000 customers globally.
Q: What are the payment options? Can I use a credit card?
A: We provide a diverse range of payment methods tailored for your convenience: Ali Trade Assurance, credit card payments (via Ali Trade Assurance), bank transfers, Telegraphic Transfer (T/T) payments, Western Union, and Money Gram. Flexibility and ease are at the core of our payment solutions.
Q: How soon can I expect to receive my order?
A: Upon receiving your deposit or full payment, we promptly arrange delivery within 5 to 7 working days. Depending on your location, shipping typically spans 3 to 5 days by air and 7 to 40 days by sea. Our commitment is to ensure timely and efficient delivery to your doorstep.
Q: What is the process of receiving my order? Is shipping safe?
A: Once your order is placed, we coordinate shipping either by sea or through international express services like DHL, FedEx, TNT, and UPS. We ensure your goods are handled with the utmost care and reliability. Additionally, we purchase insurance for added peace of mind, ensuring your shipment is secured throughout the transit.
Q: How can I obtain the tracking number for my shipment? How do I contact the carrier?
A: Post-shipment, we will provide you with the Bill of Lading or a tracking number. You can effortlessly track your shipment online in real-time using your phone or computer, ensuring you know the exact status of your delivery at any given moment.
Q: What if I don't know how to install the machine?
A: We offer extensive support for machine installation. Our experienced engineers, fluent in English, can travel to your country to set up the machine and provide hands-on training. Alternatively, you're welcome to visit our factory for complimentary training. We also offer installation manuals, instructional videos, and online support to ensure you operate the machine with utmost efficiency.
Q: What is your Warranty Policy?
A: We proudly offer a 1-year warranty on our products. Should any electronic parts fail within this period, we will provide replacement parts at no cost and assist with their installation. Even after the warranty period, we continue to offer free technical support. While replacement parts will no longer be free post-warranty, we guarantee lifelong after-sales service. Our unwavering commitment to quality ensures we maintain high production standards at competitive prices. We also supply spare parts and a variety of inks including Eco Solvent, solvent, UV, pigment, and sublimation inks, alongside other advertising-related products.
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