Guangzhou Baicheng Digital Equipment Co., Ltd is a premier manufacturer dedicated to the research, production, sales, and service of cutting-edge digital printing equipment. Our latest innovation is a compact UV flatbed printer that excels in a multitude of applications, including printing on bags & cases, leather, customized process gifts, electronic products, toys, decorative items, hardware, plastic, and direct printing across various fields. This pioneering device marks a significant milestone in advancing global printing technology. Striving to achieve international preeminence and redefine industry standards, we have assembled a team of top-tier talents and incorporated state-of-the-art technology. The printer's design is the brainchild of a renowned Japanese design team, developed in collaboration with Korea's foremost R&D experts, and employs leading domestic board card technologies, ensuring unrivaled stability and vibrant color output. Our commitment is to support our customers' stable production with the most reliable and colorful printing solutions. Guangzhou Baicheng will continue to deliver world-class products, top-tier solutions, and exceptional after-sales service. Our corporate philosophy emphasizes: 'Innovation through Stability, Development through Efficiency.' Our service philosophy underscores our commitment: 'Resolving customer issues is our duty.' Our development philosophy is to 'Lead the Printing Trend and Establish New Industry Standards.'
Q: I don't know your company well, how can I trust you?
A:Guangzhou Baicheng Digital Equipment Co., Ltd has an extensive sales and after-sales service network. For nearly 20 years, we have been the trusted supplier of UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Our clientele spans over 124 countries with more than 3000 satisfied customers globally.
Q: How to pay? Can I use credit card?
A: We offer multiple secure payment options including Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: Upon receiving the deposit or full payment, we will arrange delivery within 5-7 working days. Shipping takes approximately 3-5 days by air and 7-40 days by sea, depending on the destination country.
Q: How to receive my order? Is it safe during shipping?
A: Once you place an order, we will coordinate shipping via sea or international express delivery services like DHL, FedEx, TNT, and UPS to ensure the safety of your goods. Additionally, we procure insurance to guarantee your order's security during transit.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: After shipping your items, we will provide you with the Bill of Lading or tracking number. You can monitor the shipment status online using your phone or computer anytime.
Q: How about the machine installation if I don't know how to install?
A: We offer comprehensive installation support. Our English-speaking engineers can visit your country for installation and training. Alternatively, you can visit our factory for free training. We also provide detailed installation manuals, videos, and online support. Our extensive experience ensures smooth installation and operation.
Q: What is Warranty Policy?
A: We offer a 1-year warranty. During this period, if any electronic components malfunction, we will send you replacement parts free of charge and assist with the installation. Post-warranty, we continue to provide free technical support, though replacement parts will be charged. Our commitment to quality ensures high production standards at affordable prices. We also offer a wide range of consumables and related products including Eco Solvent ink, solvent ink, UV ink, pigment ink, sublimation ink, and other printing materials.
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