Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. brings nearly two decades of unparalleled expertise in the sale and service of UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Our esteemed clientele spans over 124 countries with more than 3000 delighted customers worldwide, ensuring you can place your absolute trust and confidence in our exceptional services.
Q: How to pay? Can I use a credit card?
A: We accommodate various payment options for your convenience: Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: After receiving your deposit or full payment, we promptly dispatch your order within 5 to 7 working days. You can expect delivery within 3 to 5 days by air or 7 to 40 days by sea, depending on your destination.
Q: How to receive my order? Is it safe during shipping?
A: Once your order is placed, we meticulously arrange shipment via sea or international express like DHL, FedEx, TNT, or UPS, ensuring maximum safety for your goods. Additionally, we purchase insurance as an added safeguard for your peace of mind.
Q: How can I get the tracking number of the shipment? And how to contact the carrier (express delivery company)?
A: After shipping your items, we will provide you with the Bill of Lading or tracking number, enabling you to monitor your shipment in real-time from your phone or computer.
Q: How about the machine installation if I don't know how to install?
A: We offer comprehensive installation support. Our skilled English-speaking engineers can travel to your location for hands-on installation and training. Alternatively, you are welcome to visit our factory for free training. We also provide detailed manuals, video tutorials, and online assistance to ensure smooth operation of your machine.
Q: What is the Warranty Policy?
A: Our products come with a 1-year warranty. During this period, if any electronic parts fail, we will supply replacements at no cost and assist with installation. After the warranty expires, we continue to offer free technical support, though parts will be charged. We pride ourselves on providing lifelong after-sales service. Additionally, we supply spare parts and a range of high-quality inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, along with various printing materials and products for the advertising industry.
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